Fire Alarm Service Technician

Johnson Controls, Inc.; Raleigh (NC); On-site; USD 45,000 - 75,000; Full time

Job summary

Join a forward-thinking company dedicated to creating smart, healthy, and sustainable buildings. This role offers you the chance to work with cutting-edge fire and life safety systems, providing essential service to clients while ensuring their safety and satisfaction. You'll thrive in a collaborative environment where your skills are valued and your growth is prioritized. With opportunities for on-the-job training and a commitment to employee wellbeing, this position is perfect for those looking to make a real impact in the industry. Step into a rewarding career path that promises challenges and opportunities for advancement.

Benefits

Competitive Pay

Paid Vacation

Comprehensive Benefits

Company Vehicle

Employee Discount Programs

Qualifications

• 2-5 years experience with low voltage electrical systems including Fire/Life Safety.
• Ability to read and interpret blueprints and manuals.
• Strong customer service skills and physical labor capability.

Responsibilities

• Diagnose problems and perform service on electronic fire alarm systems.
• Provide excellent customer service and complete service acknowledgments.
• Participate in scheduled on-call rotation and assist in training team members.

Skills

Low Voltage Electrical Systems

Customer Service Skills

Blueprint Interpretation

Troubleshooting

Physical Labor

Education

High School Diploma or equivalent

Tools

Test Equipment

Multimeters

Digital Analyzers

Job description

Unleash your potential with the Johnson Controls team!

As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet.Join our winning team and pave the way for a bright future. Our extensive reach across various industries worldwide positions us to support and empower you. You will have the opportunity to develop through meaningful work projects and learning opportunities. We focus on supporting your physical, financial, and emotional wellbeing.

Join the Johnson Controls family and thrive in a culture that values your voice and ideas.

Your next incredible opportunity is just a few clicks away!

Here's What We Have To Offer:

• Competitive pay
• Paid vacation, holidays, and sick time
• Comprehensive benefits including 401K, medical, dental, and vision care— Available day one!
• Extensive product and on-the-job/cross-training opportunities— Outstanding internal resources!
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy
• Company vehicle, tools, and equipment provided to complete all jobs
• JCI Employee discount programs (The Loop by Perk Spot)

Check us Out: A Day in the Life of Building the Future

What you will do:

• Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions
• Contact customer representatives to ascertain equipment/system problems
• Diagnose problems and perform service and repairs on electronic fire alarm systems and related building systems at customer sites
• Follow troubleshooting procedures and refer to technical manuals, part manuals, change notices, and bulletins to repair equipment
• Service, troubleshoot, and install various manufacturers' Fire & Life Safety systems, including SimplexGrinnell
• Read and interpret blueprints, diagrams, submittals, specifications, software/systems, programs, schematics, and manuals
• Provide excellent customer service by communicating effectively with staff and customers to ensure satisfaction
• Complete Service Acknowledgements with proper coding via smartphones and laptops
• Obtain customer signatures upon service completion
• Participate in scheduled On-call rotation
• Assist in training or mentoring team members
• Perform other duties as assigned

What we look for:

Required:

• 2-5 years experience with low voltage electrical systems, including Fire/Life Safety, Access Control, Nurse Call, and Paging systems
• Ability to read and interpret blueprints, submittals, and manuals
• Knowledge of test equipment, multimeters, digital analyzers, and commissioning devices
• High School Diploma or equivalent
• Ability to follow instructions and perform physical labor (lifting up to 50-70 lbs.)
• Willingness to work in challenging positions (ladders, scaffolding, ducts, crawl spaces, ceilings)
• Flexibility to work weekends and travel overnight if required
• Participation in On-Call rotation
• Strong customer service skills
• Maintain truck inventory and adhere to safety guidelines
• Valid driver’s license and ability to pass background and drug tests

Preferred:

• NICET Level II certification
• Experience with Simplex systems
• Electronic system experience