Sprinkler Service Technician

Johnson Controls, Inc.; Raleigh (NC); On-site; USD 45,000 - 60,000; Full time

Job summary

Join a leading company in sustainable building solutions as a Fire Sprinkler Technician. You'll perform essential repairs and maintenance on sprinkler systems while ensuring customer satisfaction. This role offers competitive pay, comprehensive benefits, and opportunities for personal growth in a supportive environment.

Benefits

Competitive hourly rates

Paid vacation, holidays, and sick time

Comprehensive benefits including 401K, medical, dental, and vision care

Encouraging and collaborative team environment

Qualifications

• At least 2 years of experience in the Fire Sprinkler/Suppression industry.
• Experience reading and interpreting blueprints and manuals.

Responsibilities

• Perform service and repairs on sprinkler systems.
• Read and interpret blueprints and technical manuals.
• Provide effective customer service.

Skills

Customer Service

Organizational Skills

Safety Guidelines

Education

High School Diploma

Job description

Build your best future with the Johnson Controls team

As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a winning team that enables you to build your best future! Our teams support many industries worldwide, offering opportunities for personal development through meaningful service work and learning. We prioritize supporting our employees' physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering culture where your voice and ideas are valued. Your next great opportunity is just a few clicks away!

What we offer

• Competitive hourly rates
• Paid vacation, holidays, and sick time
• Comprehensive benefits including 401K, medical, dental, and vision care - available from day one
• Encouraging and collaborative team environment
• Commitment to safety through our Zero Harm policy

What you will do

• Receive service calls from the Service Resource Center, including a brief description of equipment/system malfunctions.
• Contact customer representatives to ascertain equipment/system problems.
• Perform service and repairs on sprinkler systems for commercial, industrial, and residential applications, including wet (steel, copper, CPVC), dry, pre-action, deluge, and fire pumps.
• Follow troubleshooting procedures and refer to technical manuals, part manuals, change notices, bulletins, and modification notices to diagnose and repair equipment.
• Read and interpret blueprints, diagrams, submittals, specifications, software/systems, programs, schematics, and manuals.
• Provide effective customer service by communicating with staff and customers to ensure satisfaction.
• Complete Service Acknowledgements electronically with proper coding and obtain customer signatures.
• Participate in scheduled on-call rotations.
• Perform other duties as assigned.

What we look for

• At least 2 years of documented experience in the Fire Sprinkler/Suppression industry
• Experience reading and interpreting blueprints, submittals, and manuals
• High School Diploma or equivalent
• Willingness to travel
• Ability to follow instructions and perform physical labor, including lifting up to 50-70 lbs.
• Capability to work in challenging positions such as climbing ladders, scaffolding, and working at heights up to 40 feet
• Flexibility to work weekends and participate in on-call rotations, including overnight travel
• Strong customer service skills and ability to maintain truck inventory for timely responses
• Adherence to safety guidelines and procedures
• Strong organizational skills and a positive attitude
• Valid driver's license meeting company requirements and ability to pass background and drug tests