Fire Alarm Senior Service Technician- Raleigh, NC

M.C. Dean; Raleigh (NC); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Fire Alarm Senior Service Technician to lead complex projects and mentor junior staff. This role demands advanced technical expertise in fire alarm systems, ensuring compliance with NFPA 72 and delivering high-quality service. You'll be responsible for troubleshooting, conducting inspections, and developing maintenance strategies while emphasizing safety and customer satisfaction. If you have a strong work ethic, excellent communication skills, and a passion for leadership, this position offers a unique opportunity to make a significant impact in a dynamic environment.

Qualifications

• Minimum of high school degree and ten years of related experience.
• NICET Fire Alarm Systems Level III or pass NICET III exam within 90 days.

Responsibilities

• Lead fire alarm system servicing, including inspections and troubleshooting.
• Mentor junior technicians and oversee large-scale projects.

Skills

Leadership Skills

Technical Expertise in Fire Alarm Systems

Advanced Troubleshooting

Project Management

Attention to Detail

Communication Skills

Knowledge of NFPA 72

Customer Service

Education

High School Degree

NICET Fire Alarm Systems Level III

Job description

• The role of a Fire Alarm Senior Service Technician represents the highest level of technical expertise and leadership in fire alarm system servicing. This is a senior position within the team, responsible for leading complex projects, providing strategic guidance, and mentoring junior technicians. The role involves overseeing critical system inspections, resolving intricate technical challenges, and ensuring the superior performance and compliance of fire alarm systems.

Essential Functions and Responsibilities

• Lead and manage all aspects of fire alarm system servicing, including advanced inspections, complex troubleshooting, and in-depth repairs.
• Provide expert-level diagnostics and solutions for challenging technical issues in fire alarm systems to maintain optimal functionality.
• Oversee and conduct testing of all types of interconnected systems, ensuring compliance with NFPA 72 and other applicable codes.
• Develop and implement advanced maintenance strategies, system upgrades, and enhancement plans to optimize system performance.
• Mentor and guide junior technicians, developing training plans and conducting training sessions on various aspects of fire alarm systems.
• Collaborate with cross-functional teams to plan, execute, and oversee large-scale projects involving fire alarm systems.
• Conduct thorough system assessments, analyze performance data, and recommend system enhancements for maximum efficiency.
• Emphasize safety, quality service delivery, and customer satisfaction in all service activities, demonstrating a commitment to excellence and professionalism.
• Serve as a subject matter expert and provide remote assistance to team members, acting as the quality control authority for assessing their work.
• Prepare, review, and assess documentation related to fire alarm system installation, service, and maintenance, including installation plans, commissioning plans, testing plans, and schedules.
• This is not intended to be an all-inclusive list of job duties and responsibilities. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

Minimum Qualifications

• Minimum of high school degree and ten years of related experience or two years of technology experience and eight years of related experience.
• NICET Fire Alarm Systems Level III or pass NICET III exam within 90 days of employment.

Additional Requirements

• Ability to obtain US Clearance, minimum DoD Secret Clearance.
• Position is subject to an additional customer background check.
• This position will require up to 15% travel throughout the United States.
• Above average level of attention to detail and professional work ethic.
• Commitment to excellence and a high quality of work.
• Knowledge of NFPA 72 and OSHA Requirements
• Ability to function in a controlled, effective manner under stress.
• Strong desire to continuously increase your skill set and take on more responsibility.
• Above average communication skills with customers, other field personnel, office staff and sub-contractors.
• Strong leadership skills

Physical Requirements

• Lift at least 100 pounds at one time and 60 pounds for an extended period.
• Relocate a 12-foot stepladder without assistance.
• Work at various heights up to 60 feet and can climb and maintain balance on scaffolds, aerial lifts, catwalks, and all types of ladders.
• Walk, climb, lift, squat, crawl, kneel, push, pull and reach overhead on a routine and repetitive basis.
• Possess good vision (may be corrected vision), the ability to see in color, and the ability to hear and communicate in English.
• May use a standard ladder without exceeding the weight limit while carrying tools.
• Tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Apply general rules to specific problems to produce answers that make sense.
• Combine pieces of information to form general rules or conclusions (including finding a relationship among seemingly unrelated events).
• See details at close range (within a few feet of the observer).
• Listen to and understand information and ideas presented through spoken words and sentences.
• Work overtime as directed by supervisor.
• Must be able to pass a background check.
• Must be able to pass random drug screening.
• Must have valid driver's license, good driving records to operate a MC Dean vehicle as part of this job requirement.
• Must consistently report to work on time, work well with other employees to accomplish a common goal, and maintain a safe work environment.
• Must have a reliable means of transportation to arrive on job sites which vary based on the customers' locations and schedules

Applicants for this position may be required to obtain or provide proof of flu shots or of other vaccinations depending on customer requirements and nature of the position or demonstrate a valid basis for exception.