Fire Alarm Service Manager - In-Person, Company Vehicle

Mongiovi & Son Plumbing Contractor LP; Pittsburgh (Allegheny County); On-site; USD 80,000 - 105,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Paid time off

Company provided vehicle

Bonus opportunity

Job summary

Mongiovi & Son Fire Protection Services in Pittsburgh, PA, is seeking an experienced Fire Alarm Service Manager to oversee daily operations, supervise the service and inspection team, and drive growth and profitability of the division.

The role requires a strong technical background in fire alarm systems, proven leadership, and the ability to manage multiple service projects, estimates, and customer relationships in a fast-paced environment.

Qualifications

• 3+ years experience managing a service department or field service team.
• Experience with fire alarm, life safety, low-voltage, or security systems preferred.
• Strong technical knowledge of fire alarm systems required.
• Experience estimating and pricing fire alarm service, repair, or installation work preferred.

Responsibilities

• Manage day-to-day operations of the fire alarm service division.
• Directly supervise, schedule, and provide direction to fire alarm service and inspection technicians.
• Coordinate service calls, inspections, repairs, installations, and small projects.
• Provide technical support and direction to field technicians.
• Assist with troubleshooting and field operations as needed.
• Estimate and prepare proposals for service work, repairs, and system upgrades.
• Review drawings, plans, and contracts for accuracy and scope.
• Coordinate with customers, technicians, sales, management, and vendors.
• Maintain customer relationships and respond to questions promptly.
• Oversee material procurement and equipment needs for technicians/projects.
• Oversee contracts, invoicing, reporting, and administration for monitoring services.
• Review service billing and ensure timely invoicing; assist with collections.
• Monitor department performance, productivity, backlog, and profitability.

Skills

Technical fire alarm knowledge

Leadership

Communication

Problem‑solving

Organizational skills

Multitasking

Education

NICET certification (preferred)

Fire alarm licensing (OH/WV) (preferred)

Valid driver's license

Job description

Mongiovi & Son Fire Protection Services in Pittsburgh, PA, is seeking an experienced Fire Alarm Service Manager to oversee daily operations, supervise the service and inspection team, and drive growth and profitability of the division.

The role requires a strong technical background in fire alarm systems, proven leadership, and the ability to manage multiple service projects, estimates, and customer relationships in a fast-paced environment.