Fire Alarm Service Manager

Mongiovi & Son Plumbing Contractor LP

Pittsburgh (Allegheny County)

On-site

USD 80,000 - 105,000

Full time

14 days+

Application generator

A complete application in a minute — tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Paid time off

Company provided vehicle

Bonus opportunity

Job summary

Mongiovi & Son Fire Protection Services in Pittsburgh, PA, is seeking an experienced Fire Alarm Service Manager to oversee daily operations, supervise the service and inspection team, and drive growth and profitability of the division.

The role requires a strong technical background in fire alarm systems, proven leadership, and the ability to manage multiple service projects, estimates, and customer relationships in a fast-paced environment.

Qualifications

3+ years experience managing a service department or field service team.
Experience with fire alarm, life safety, low-voltage, or security systems preferred.
Strong technical knowledge of fire alarm systems required.
Experience estimating and pricing fire alarm service, repair, or installation work preferred.

Responsibilities

Manage day-to-day operations of the fire alarm service division.
Directly supervise, schedule, and provide direction to fire alarm service and inspection technicians.
Coordinate service calls, inspections, repairs, installations, and small projects.
Provide technical support and direction to field technicians.
Assist with troubleshooting and field operations as needed.
Estimate and prepare proposals for service work, repairs, and system upgrades.
Review drawings, plans, and contracts for accuracy and scope.
Coordinate with customers, technicians, sales, management, and vendors.
Maintain customer relationships and respond to questions promptly.
Oversee material procurement and equipment needs for technicians/projects.
Oversee contracts, invoicing, reporting, and administration for monitoring services.
Review service billing and ensure timely invoicing; assist with collections.
Monitor department performance, productivity, backlog, and profitability.

Skills

Technical fire alarm knowledge

Leadership

Communication

Problem‑solving

Organizational skills

Multitasking

Education

NICET certification (preferred)

Fire alarm licensing (OH/WV) (preferred)

Valid driver's license

Job description

Fire Alarm Service Manager

Mongiovi & Son Fire Protection Services - Pittsburgh, PA Full-Time | Monday-Friday | In Person

About Us

Mongiovi & Son is a family-owned business that has been a trusted industry leader in Plumbing, Fire Protection, and Excavating services for over 40 years.

With a team of more than 130 skilled tradespeople serving Western Pennsylvania, Eastern Ohio, and Northern West Virginia, we have the experience and resources to handle projects and service needs of all sizes across a variety of market sectors.

Position Summary

Mongiovi & Son is seeking an experienced Fire Alarm Service Manager to oversee and grow our fire alarm service operations.

This position is responsible for the day-to-day management of our fire alarm service team, including scheduling and supervising technicians, managing service calls and inspections, estimating work, maintaining strong customer relationships, overseeing monitoring accounts, and driving the overall performance and profitability of the division.

The ideal candidate will have a strong technical background in fire alarm systems combined with previous experience managing technicians and service operations for a fire alarm, life safety, low-voltage, or security systems company.

Responsibilities

Manage the day-to-day operations of the fire alarm service division
Directly supervise, schedule, and provide daily direction to fire alarm service and inspection technicians
Coordinate service calls, inspections, repairs, installations, and small projects to ensure work is completed efficiently and on schedule
Provide technical support and direction to field technicians as needed
Assist with troubleshooting and field operations when necessary
Estimate and prepare proposals for service work, repairs, system upgrades, and installation projects
Review project drawings, plans, specifications, contracts, and proposals for accuracy and scope
Coordinate with customers, technicians, sales, management, vendors, subcontractors, and other trades
Maintain strong customer relationships and respond to customer questions or concerns in a timely and professional manner
Oversee material procurement and coordinate equipment and material needs for technicians and projects
Oversee customer contracts, invoicing, reporting, and administration related to fire alarm monitoring services
Review service billing and work with internal staff to ensure completed work is invoiced accurately and promptly
Assist with collections and resolution of outstanding customer accounts when necessary
Monitor department performance, productivity, backlog, and profitability
Review division profit and loss performance in coordination with company management
Assist with budgeting, forecasting, labor planning, and pricing recommendations
Develop and maintain operational procedures to improve efficiency, accountability, and customer service
Ensure technicians follow company policies, safety requirements, and applicable fire alarm codes and standards
Evaluate current operations and recommend improvements to support continued growth of the division
Perform additional duties as needed to support the fire protection division

Qualifications

3+ years of experience managing a service department or field service team preferred
Previous experience with fire alarm, life safety, low-voltage, or security systems strongly preferred
Strong technical knowledge of fire alarm systems required
Experience estimating and pricing fire alarm service, repair, or installation work preferred
Experience supervising and scheduling field technicians
Strong understanding of customer service and service department operations
Excellent communication, leadership, organizational, and problem‑solving skills
Ability to manage multiple priorities in a fast‑paced service environment
NICET certification is a plus, but not required
Ohio and/or West Virginia fire alarm licensing is a plus
Valid driver's license required
Familiarity with Western Pennsylvania and the surrounding service area preferred