Fire Alarm Service Manager

Impact Fire Services, LLC; Mobile, Northern (AL, KY); Hybrid; USD 85,000 - 115,000; Full time

Job summary

Impact Fire Services, LLC in Mobile, Alabama seeks a seasoned Fire Alarm Service Manager to lead our service operations for industrial and commercial environments. You will supervise technicians and a customer service admin, ensuring exceptional service, efficiency, and satisfied customers.

The role offers leadership growth, guiding a high-performance team with a focus on safety, compliance, and continuous improvement.

Qualifications

• 5+ years of experience in fire alarm service and management.
• NICET certification(s) in Fire Alarm and/or Special Hazards.
• Ability to meet state and local licensure requirements.
• Strong understanding of cost control, invoicing, and business operations.
• Proven leadership and team-building skills.
• Excellent communication, organizational, and administrative abilities.
• Experience with business development and customer relationship management.
• Proficiency in Microsoft Office 365 (Word, Excel, Outlook, OneDrive).
• Ability to thrive in a fast-paced, dynamic environment with shifting priorities.

Responsibilities

• Oversee day-to-day operations of Fire Alarm Service, ensuring timely and compliant execution of ITM contracts.
• Lead and support the Service Coordination team to ensure efficient work order management and completion.
• Provide accurate labor forecasting and resource planning.
• Collaborate with leadership to set and achieve strategic and operational goals.
• Maintain strong communication across departments and with Impact Fire managers nationwide.
• Ensure recruitment and employment practices align with company policies and compliance standards.
• Foster strong customer relationships through proactive communication and responsive service.
• Promote and enforce health and safety standards with Safety support services.
• Mentor team members and cultivate a strong safety culture.
• Support sales efforts through contract review, estimating, and business development activities.
• Drive operational improvements and cost-effective practices.
• Build and lead a high-performance team focused on quality, efficiency, and customer satisfaction.

Skills

Fire alarm service

Leadership

Communication

Cost control

Education

NICET certification

Tools

Microsoft Office 365

Job description

Position is located in Mobile, Alabama.

We are seeking a highly motivated and experiencedFire Alarm Service Manager to lead our Fire Alarm Service operations in both industrial and commercial environments. This role is responsible for overseeing a team of service technicians and a customer service administrative representative, ensuring exceptional service delivery, operational efficiency, and customer satisfaction.

This is a leadership position with strong potential for career advancement. We are committed to promoting from within and offer clear pathways to higher-level roles for high-performing team members.

Key Responsibilities:

• Oversee day-to-day operations of Fire Alarm Service, ensuring timely and compliant execution of Inspection, Testing, and Maintenance (ITM) contracts.
• Lead and support the Service Coordination team to ensure efficient work order management and completion.
• Provide accurate labor forecasting and resource planning.
• Collaborate with leadership to set and achieve strategic and operational goals.
• Maintain strong communication and collaboration across departments and with Impact Fire managers nationwide.
• Ensure recruitment and employment practices align with company policies and compliance standards.
• Foster strong customer relationships through proactive communication and responsive service.
• Promote and enforce health and safety standards, working closely with Safety support services.
• Mentor team members and cultivate a strong safety culture.
• Support sales efforts through contract review, estimating, and business development activities.
• Drive operational improvements and cost-effective practices.
• Build and lead a high-performance team focused on quality, efficiency, and customer satisfaction.

Qualifications:

• 5+ years of experience in fire alarm service and management.
• NICET certification(s) in Fire Alarm and/or Special Hazards.
• Ability to meet state and local licensure requirements.
• Strong understanding of cost control, invoicing, and business operations.
• Proven leadership and team-building skills.
• Excellent communication, organizational, and administrative abilities.
• Experience with business development and customer relationship management.
• Proficiency in Microsoft Office 365 (Word, Excel, Outlook, OneDrive).
• Ability to thrive in a fast-paced, dynamic environment with shifting priorities.