Fire Alarm Senior Service Technician

Firetron Inc; Carrollton (TX); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Senior Field Service Technician to ensure the efficient operation and maintenance of fire alarm systems. In this pivotal role, you will provide technical expertise, support customers, and lead field service operations. Your responsibilities include conducting system inspections, troubleshooting issues, and collaborating closely with clients to enhance their experiences. Join a dynamic team that values customer satisfaction and technical excellence, where your contributions will drive success and innovation in the facilities services industry. If you are passionate about technology and customer service, this opportunity is perfect for you.

Qualifications

• 5+ years in fire alarm systems with leadership experience.
• In-depth knowledge of fire alarm systems and contracting relationships.

Responsibilities

• Conduct system maintenance and inspections for optimal performance.
• Collaborate with customers to understand needs and provide solutions.

Skills

Technical Support

Customer Service

Troubleshooting

Fire Alarm Systems Knowledge

Leadership Experience

Education

Notifier and/or Gamewell Certification

NICET Certification

State Licenses

Tools

MS Word

MS Excel

MS Outlook

Hand Tools

Power Tools

Multi-meters

Job description

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Description

As a Senior Field Service Technician, you will be responsible for providing technical expertise and support. You will work closely with customers to ensure the efficient operation and maintenance of their systems, troubleshooting, inspections, resolving technical issues, and providing guidance. Your role will be crucial in ensuring customer satisfaction and driving the success of our field service operations.

Responsibilities

• Conduct system maintenance and inspections to ensure optimal performance.
• Collaborate with customers to understand their needs and provide solutions.
• Stay updated with industry trends and advancements to provide recommendations for improvement.
• Support technicians and be available for after-hours support as needed.
• Provide detailed notes on work orders daily.
• Perform work in challenging positions such as climbing ladders, scaffolding, working in ducts, crawl spaces, above ceilings, etc.
• Use hand tools, power tools, and multi-meters effectively.
• Participate in after-hours on-call rotation as required.

Requirements

• Notifier and/or Gamewell Certification, NICET, or State Licenses related to applicable disciplines.
• Minimum of 5 years in a technical field capacity within fire alarm systems, with leadership experience.
• In-depth knowledge of fire alarm systems, plans, specifications, and contracting relationships.
• Proficiency in MS Word, Excel, and Outlook.
• Excellent customer service skills with experience in technical support, both on-site and via phone.

Additional Details

• Seniority level: Mid-Senior level.
• Employment type: Full-time.
• Job function: Information Technology.
• Industry: Facilities Services.