Fire Service Technician

Johnson Controls; Norfolk (VA); On-site; USD 40,000 - 65,000; Full time

Job summary

An established industry player is seeking a dedicated Fire Service Technician to join their team. In this entry-level role, you will be responsible for troubleshooting and repairing fire alarm and security systems, ensuring optimal performance of safety solutions. This position offers extensive training opportunities and requires physical labor, as well as flexibility for on-call and after-hours work. If you possess strong customer service skills and a passion for technology, this is the perfect opportunity to kickstart your career in the fire protection industry.

Qualifications

• 2+ years of experience with fire alarm and security systems.
• Ability to interpret blueprints and follow instructions.

Responsibilities

• Troubleshoot and repair installed fire protection systems.
• Organize technical resources and communicate with customers.

Skills

Troubleshooting

Customer Service

Technical Communication

Blueprint Interpretation

Physical Labor

Education

High School Diploma

Tools

CCTV Systems

Fire Alarm Systems

Access Control Systems

IT/IP Networks

Job description

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What You Will Do

As the leader in the fire protection and security industry, we've been keeping buildings safe for decades. But we're always looking for ways to do more. As we look to make our systems and technologies smarter and more connected, it's vital that we have talented Installation and Service Technicians to ensure our solutions perform optimally.

What You Will Do

In this role, you will troubleshoot and repair installed systems, including panel repair/reprogramming, device replacement/repair, resolving low voltage circuit troubles, and system testing. You will organize and utilize technical resources effectively, communicate clearly with customers, and program fire alarm, security, and access control system panels. Experience with CCTV and IT/IP networks is a plus, as are certifications like CCNA, A+, and Network+.

Our extensive training includes on-the-job training, online courses, and instructor-led certification courses by manufacturers. The position requires physical labor, including carrying equipment up to 70 lbs and working in challenging environments such as high ladders, ducts, and crawl spaces. Flexibility to work on-call and after hours is necessary.

Minimum Requirements

• High school diploma or equivalent
• 2+ years’ experience with fire alarm, access control, security intrusion, sound, and communications systems (preferred but not required)
• Ability to interpret blueprints, diagrams, and specifications
• Good computer skills
• Ability to follow verbal and written instructions
• Physical ability to perform labor and work in difficult positions
• Flexible hours, including weekends
• Customer service skills
• Valid driver’s license and clean driving record
• Compliance with licensing requirements

Preferred Qualifications

• Technical training
• NICET II certification

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industry: Industrial Machinery Manufacturing