FinTech Technical Support Engineer (24/7 On-Call)

Fidelity Information Services, LLC; United States; On-site; USD 41,000 - 66,000; Full time

Benefits offered by this job

Innovative fintech environment

Growth tools & training

Inclusive work environment

Community investment programs

Competitive compensation

Job summary

FIS Brokerage is seeking a technical support specialist to handle troubleshooting and support for multiple products/platforms in a Linux environment. You will perform 24x7 on-call operations, monitor client connections, diagnose production issues, and communicate effectively with internal and external clients.

The role emphasizes 80% technical work and 20% project/customer management, with on-site responsibilities in a fast-paced fintech setting. Salary ranges are provided by the employer.

Qualifications

• Knowledge of basic problem resolution and escalation practices.
• Ability to provide appropriate level of support for brokerage applications.
• Understanding of TCP/IP and network protocols.
• Experience with Windows and Linux server OS and related applications.

Responsibilities

• L1 Monitoring and Production support.
• Monitor connectivity between clients and FIS Brokerage network.
• Investigate error alerts from various systems.
• Provide first-level technical system support for multiple customers.

Skills

TCP/IP

Windows/Linux

Troubleshooting

Client communication

On-call support

Tools

WebSphere MQ

Connect Direct

Job description

FIS Brokerage is seeking a technical support specialist to handle troubleshooting and support for multiple products/platforms in a Linux environment. You will perform 24x7 on-call operations, monitor client connections, diagnose production issues, and communicate effectively with internal and external clients.

The role emphasizes 80% technical work and 20% project/customer management, with on-site responsibilities in a fast-paced fintech setting. Salary ranges are provided by the employer.