Fintech Support Specialist — Remote & High-Impact

360 Payment Solutions, Inc.; Tulsa, Northern (OK, KY); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) match

PTO

Job summary

Vehlo is seeking a Customer Support Specialist to join our growing payments portfolio. You will provide frontline support to business owners through phone, email, chat, and text via our ticketing platform, assisting with account maintenance and funding research.

This fast-paced role partners with Technical Support, Risk, Product, and Sales to deliver timely resolutions and exceptional customer experiences. You’ll help merchants with payment questions, research issues, and account updates while

Qualifications

• 1-2 years of previous call center experience.
• Excellent verbal and interpersonal communication skills.
• Enjoys working with clients and sales reps over the phone.
• Able to follow customer workflows in a fast-paced environment.
• Availability for occasional overtime hours.
• Medical, dental, vision, and life insurance.
• 401(k) with company match.
• Paid time off and holidays.

Responsibilities

• Provide frontline customer support via phone, email, chat, text.
• Handle account maintenance requests and funding research.
• Assist merchants with payment-related questions and updates.
• Support fraud, risk-related, and high-ticket inquiries.
• Escalate technical issues to the Technical Support team.
• Maintain fast-paced workload with multiple active cases.
• Collaborate with internal teams to resolve issues.
• Contribute to Knowledge Base content.

Skills

Call center

Verbal communication

Interpersonal skills

Multitasking

Job description

Vehlo is seeking a Customer Support Specialist to join our growing payments portfolio. You will provide frontline support to business owners through phone, email, chat, and text via our ticketing platform, assisting with account maintenance and funding research.

This fast-paced role partners with Technical Support, Risk, Product, and Sales to deliver timely resolutions and exceptional customer experiences. You’ll help merchants with payment questions, research issues, and account updates while