Fintech Support & Integration Analyst

Academy Bank; Kansas City (MO); On-site; USD 68,000 - 83,000; Full time

Benefits offered by this job

Medical

Vision

401(k) plan

Disability insurance

Vacation and holidays

Job summary

Academy Bank is seeking an Embedded Banking Support Analyst to join its Product Support team. The role focuses on managing fintech support, coordinating issue resolution, and ensuring compliant operations for fintech partner applications and processes.

Strong communication, analysis, and project management skills are essential. The position emphasizes collaboration with business units and IT, documentation, and continuous improvement to optimize support workflows.

Qualifications

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Responsibilities

• Manage fintech support independently and with cross-functional teams.
• Coordinate root cause analysis of process and application errors and implement corrective plans.
• Provide support for fintech applications including integration and reconciliation for onboarded fintech partners.
• Collaborate with business unit partners and IT to prioritize and deliver fintech service requests.
• Lead projects and coordinate planning and execution as needed.

Skills

Verbal and written communication

Business analysis

Project management

Education

Bachelor’s degree or equivalent in accounting, business admin, CS or related

Tools

IT Service Management

Job description

Academy Bank is seeking an Embedded Banking Support Analyst to join its Product Support team. The role focuses on managing fintech support, coordinating issue resolution, and ensuring compliant operations for fintech partner applications and processes.

Strong communication, analysis, and project management skills are essential. The position emphasizes collaboration with business units and IT, documentation, and continuous improvement to optimize support workflows.