FinTech Product Support Analyst I

InComm Payments; Sandy (UT); On-site; USD 35,000 - 60,000; Full time

Job summary

An established industry player in the FinTech sector is seeking a motivated Product Support Analyst I. This role is pivotal in providing exceptional second-level technical support for mobile and web-based applications, ensuring smooth operations for retailers worldwide. You will engage in troubleshooting, resolving customer inquiries, and collaborating with a diverse team to deliver outstanding operational support. If you're passionate about technology and customer service, this opportunity offers a rewarding career path in a dynamic and innovative environment.

Qualifications

• 1+ years of customer service experience required.
• Excellent verbal and written communication skills are a must.

Responsibilities

• Provide second-level technical support for mobile & web applications.
• Troubleshoot issues with point-of-sale terminals and prepaid products.

Skills

Customer Service

Verbal Communication

Written Communication

Problem-Solving

Time Management

Education

High School Diploma

Bachelor's Degree (preferred)

Tools

Call Management System

Ticketing System

Job description

An established industry player in the FinTech sector is seeking a motivated Product Support Analyst I. This role is pivotal in providing exceptional second-level technical support for mobile and web-based applications, ensuring smooth operations for retailers worldwide. You will engage in troubleshooting, resolving customer inquiries, and collaborating with a diverse team to deliver outstanding operational support. If you're passionate about technology and customer service, this opportunity offers a rewarding career path in a dynamic and innovative environment.