FinTech Software Support & Onboarding Specialist

University of Minnesota; Minneapolis (MN); Híbrido; USD 57.000 - 63.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid holidays

Tuition benefits

Health insurance

Retirement plans

PSLF

Wellbeing program

Descripción de la vacante

The University of Minnesota's Center for Farm Financial Management seeks a Financial Software Support Specialist to bridge developers, lenders, educators, and farmers nationwide. You will deliver hands-on technical and functional support for FINPACK, onboard new organizations, and influence future features.

This in-person role offers hybrid options and a collaborative, work-life balanced environment. You will participate in onboarding, UAT, training documentation, and cross-functional

Formación

• Bachelor's degree or related education and work experience to equal at least four years.
• Aptitude for learning financial concepts and a willingness to gain an understanding of agricultural and lending tools.
• Ability to develop and cultivate meaningful relationships with individual users and companies.

Responsabilidades

• Provide user support across CFFM products via phone, email, and web meetings.
• Onboard new lender licensees with system setup calls and template creation.
• Participate in User Acceptance Testing (UAT) for upcoming releases.
• Serve as liaison between users and developers to drive improvements.
• Create and revise training documentation for CFFM applications, especially FINPACK.
• Engage in special projects related to CFFM applications.

Conocimientos

Bachelor's degree or equivalent

Willingness to learn financialconcepts

Relationship-building

Educación

Bachelor's degree or equivalent

Herramientas

FINPACK software

Descripción del empleo

The University of Minnesota's Center for Farm Financial Management seeks a Financial Software Support Specialist to bridge developers, lenders, educators, and farmers nationwide. You will deliver hands-on technical and functional support for FINPACK, onboard new organizations, and influence future features.

This in-person role offers hybrid options and a collaborative, work-life balanced environment. You will participate in onboarding, UAT, training documentation, and cross-functional