Financial Software Support Specialist

University of Minnesota; Minnesota; Ibrido; USD 57.000 - 63.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive wages and holidays

Tuition benefit program

HSA contributions

Retirement plans with employer contrib

Descrizione del lavoro

University of Minnesota's Center for Farm Financial Management seeks a Financial Software Support Specialist to connect developers with lenders, educators, and farmers nationwide. You’ll provide hands-on technical and functional support for FINPACK and other CFFM tools, onboard new organizations, and influence future features.

You will work in an in-person role with hybrid options, collaborating across a supportive team focused on practical farm financial management and user success.

Competenze

• Bachelor's degree or equivalent with four years of related education/experience.
• Aptitude for learning financial concepts and willingness to understand agricultural and lending tools.
• Ability to develop and cultivate meaningful relationships with users and organizations.

Mansioni

• Provide support to users of CFFM products via phone, email, and web meetings.
• Assist in onboarding lenders, including system setup calls and template creation for risk ratings and credit decisions.
• Participate in User Acceptance Testing (UAT) for upcoming releases and relay findings to developers.
• Act as a liaison between users and developers to suggest improvements to software functionality.
• Create and revise training documentation for CFFM applications, especially FINPACK.
• Contribute to special projects and other support initiatives for CFFM applications.

Conoscenze

Aptitude to learn financial concepts

Relationship building

Customer service experience

Formazione

Bachelor's degree or equivalent

Strumenti

Ticketing systems

Cloud-based SaaS

Web conferencing tools

Descrizione del lavoro

Financial Software Support Specialist

Job ID: 376864
Location: Twin Cities
Job Family: Information Technology
Full/Part Time: Full-Time
Regular/Temporary: Regular
Job Code: 8631US
Employee Class: Civil Service

About the Job

The Financial Software Support Specialist at the Center for Farm Financial Management (CFFM) will serve as the crucial link between software developers, lenders, agricultural educators, and farmers nationwide. In this role, you will deliver hands‑on technical and functional support for industry‑leading tools like FINPACK, onboard new organizations with custom software configuration, and directly influence future software features. The University of Minnesota and CFFM promotes a collaborative, work-life-balanced environment. This is an in‑person position, where hybrid or flexible work options are available.

WORK RESPONSIBILITIES

• 60% - Provide support to users who utilize a variety of CFFM products including: credit analysis and financial management software, business planning and farm transition planning websites, and other farm financial management programs via multiple channels of communication, including phone calls, email, and web-based meetings.
• 15% - Assist in onboarding process for new lender licensees including participating in system set-up calls, creating custom templates for risk ratings, credit decision scorecards, and loan presentations based on customer-provided criteria.
• 10% - Participate in User Acceptance Testing (UAT) for upcoming software releases, helping developers identify issues and usability enhancements before launch.
• 5% - Act as liaison between users and software developers, using feedback to proactively suggest improvements for software functionality and enhanced user experience.
• 5% - Help create and revise training documentation for CFFM applications, in particular FINPACK.
• 5% - Engage in other special projects and assignments related to support of CFFM applications.
  Please note, this position is not eligible for H-1B or Green Card sponsorship. This position does not offer a STEM OPT training program.

Qualifications

Essential

• Bachelor's degree or a combination of related education and work experience to equal at least four years.
• Aptitude for learning financial concepts and a willingness to gain an understanding of agricultural and lending tools.
• Ability to develop and cultivate meaningful relationships with individual users and companies.

Desired

• Experience in user service or software support including use of software ticketing systems.
• Demonstrated strengths in communication skills, both oral and written.
• Ability to tailor technical concepts to diverse user groups ranging from lenders to agricultural producers.
• Familiarity with cloud-based (SaaS) web applications, web-conferencing tools, and financial software navigation.
• Demonstrated ability to research and solve issues.
• Strong analytical and organizational skills.
• Ability to learn and adapt to new software technologies.
• Practical troubleshooting skills for Windows desktop applications, including file management and basic system setup.
• Experience with FINPACK software use and functionality.
• Experience participating in User Acceptance Testing (UAT) or pre-release software validation.

About the Department

The Center for Farm Financial Management (CFFM) develops educational programs and software/web applications that are used by farmers, educators, lenders, and other professionals throughout the United States. Products and training focus on financial planning, credit analysis, financial analysis, risk management, business planning, and commodity marketing. FINPACK, the Center's flagship software product, provides a suite of tools that guide credit professionals and businesses to sound financial decisions. Other web-based tools and projects include AgPlan, FINBIN, Commodity Challenge, Farm Answers, the Results Verification System, and the Ag Risk and Farm Management Library. The Center for Farm Financial Management is in Ruttan Hall on the St. Paul Campus of the University of Minnesota. It is a unit in the Department of Applied Economics in the College of Food, Agricultural and Natural Resource Sciences and University of Minnesota Extension. For more information about CFFM and the scope of its programs, visit https://cffm.umn.edu.

Pay and Benefits

Pay Range: $56,680 - $62,920 per year; depending on education/qualifications/experience

Time Appointment: 100% Appointment

Position Type: Civil-Service & Non-Faculty Labor Represented Staff

Please visit the Office of Human Resources website for more information regarding benefit eligibility.

The University offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost
• Employee Transit Pass with free or reduced rates in the Twin Cities metro area

While our salary ranges provide a framework, it is important to note that most of the time, the initial pay may not reach the maximum of the range. This approach ensures that compensation reflects the value and unique contributions of each candidate while maintaining equity within our organization. As part of our commitment to fair and equitable compensation, please be aware that the salary offered to incoming candidates will be based on their individual credentials and experience.

Contact

Pauline Van Nurden
Center for Farm Financial Management
University of Minnesota
1994 Buford Ave., Rm 130
St. Paul, MN 55108
[e-mail]

STARTING DATE

As soon as possible, to be negotiated

APPLICATION DEADLINE

Open until filled

Diversity

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Employment Requirements

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.