FinTech Site Reliability Engineer — Observability & Resilience

Priority Technology Holdings, Inc.; Alpharetta (GA); On-site; USD 111,000 - 143,000; Full time

Benefits offered by this job

401(k) match

Employee Stock Purchase Program (ESPP)

HSA and FSA options

Medical, dental, and vision coverage

Lyra Health mental health support

Carrot family planning and women’s hea

Job summary

Priority Technology Holdings, Inc. is seeking a Site Reliability Engineer in Alpharetta, GA to keep our payments and banking platforms highly available. You will own monitoring, alerting, and runbooks for a product workstream, participate in on‑call rotations, and help lead incident response and postmortems with development teams and senior SREs.

This is a hands‑on role for an engineer with a few years of production experience who wants to grow into owning reliability end‑to‑end for a domain.

Qualifications

• 3-5 years of software, systems or DevOps engineering experience, including 2+ years in SRE or production operations.
• Production on‑call experience, including incident response and postmortems.
• Hands‑on experience with AWS and Kubernetes.
• Experience building monitoring and alerting with modern observability tools.
• Proficiency in a scripting or programming language (e.g., Python, Go, TypeScript).
• Experience with infrastructure as code (Terraform preferred) and CI/CD pipelines.
• Working knowledge of Linux, networking fundamentals and relational databases.

Responsibilities

• Build and tune monitoring, dashboards and alerts; reduce alert noise and close detection gaps.
• Help resolve production incidents, and lead triage of lower severity alerts.
• Facilitate blameless postmortems and drive follow‑up actions to closure.
• Define SLIs and SLOs for critical user flows.
• Write runbooks and playbooks for AI‑assisted alert triage.
• Automate toil through scripting, infrastructure as code and CI/CD improvements.
• Support safer releases through readiness reviews, load testing and canary deployments.
• Contribute to failover and disaster recovery testing.

Skills

SRE experience

On-call experience

AWS

Kubernetes

Observability tools

Scripting

Terraform

Linux basics

Tools

Terraform

CI/CD pipelines

Job description

Priority Technology Holdings, Inc. is seeking a Site Reliability Engineer in Alpharetta, GA to keep our payments and banking platforms highly available. You will own monitoring, alerting, and runbooks for a product workstream, participate in on‑call rotations, and help lead incident response and postmortems with development teams and senior SREs.

This is a hands‑on role for an engineer with a few years of production experience who wants to grow into owning reliability end‑to‑end for a domain.