Site Reliability Engineer

Priority Technology Holdings, Inc.; Alpharetta (GA); On-site; USD 111,000 - 143,000; Full time

Benefits offered by this job

401(k) match

Employee Stock Purchase Program (ESPP)

HSA and FSA options

Medical, dental, and vision coverage

Lyra Health mental health support

Carrot family planning and women’s hea

Job summary

Priority Technology Holdings, Inc. is seeking a Site Reliability Engineer in Alpharetta, GA to keep our payments and banking platforms highly available. You will own monitoring, alerting, and runbooks for a product workstream, participate in on‑call rotations, and help lead incident response and postmortems with development teams and senior SREs.

This is a hands‑on role for an engineer with a few years of production experience who wants to grow into owning reliability end‑to‑end for a domain.

Qualifications

• 3-5 years of software, systems or DevOps engineering experience, including 2+ years in SRE or production operations.
• Production on‑call experience, including incident response and postmortems.
• Hands‑on experience with AWS and Kubernetes.
• Experience building monitoring and alerting with modern observability tools.
• Proficiency in a scripting or programming language (e.g., Python, Go, TypeScript).
• Experience with infrastructure as code (Terraform preferred) and CI/CD pipelines.
• Working knowledge of Linux, networking fundamentals and relational databases.

Responsibilities

• Build and tune monitoring, dashboards and alerts; reduce alert noise and close detection gaps.
• Help resolve production incidents, and lead triage of lower severity alerts.
• Facilitate blameless postmortems and drive follow‑up actions to closure.
• Define SLIs and SLOs for critical user flows.
• Write runbooks and playbooks for AI‑assisted alert triage.
• Automate toil through scripting, infrastructure as code and CI/CD improvements.
• Support safer releases through readiness reviews, load testing and canary deployments.
• Contribute to failover and disaster recovery testing.

Skills

SRE experience

On-call experience

AWS

Kubernetes

Observability tools

Scripting

Terraform

Linux basics

Tools

Terraform

CI/CD pipelines

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Site Reliability Engineer

Technical Infastructure Full Time Professional Alpharetta, GA, US

2 days ago Requisition ID: 2143

Job title: Site Reliability Engineer

Reports to: Director, Site Reliability Engineering

Department: Central Services

Grade: 19

About Priority:

Priority Commerceis a leading financial technology company on a mission to deliver a personalized, easy-to-adopt financial toolset that accelerates cash flow and optimizes working capital for businesses. Our vision is to eliminate the barriers to unlocking revenue - empowering businesses to grow faster and operate smarter.

We achieve this through the Priority Commerce Engine, an innovative platform that combines payables, acquiring, and banking and treasury solutions. This unified approach allows businesses to streamline financial operations, reduce unnecessary costs, and uncover new revenue opportunities.

At Priority Commerce, we're driven by results. We expect our people to be known for results - bringing expertise, momentum, and relentless focus to every challenge, helping our clients and each other thrive.

About the Role:

As a Site Reliability Engineer, you will keep Priority's payment, payables and banking platforms available, fast and recoverable. You will be the dedicated SRE for a product workstream: owning its monitoring, alerting and runbooks, taking on-call, and helping lead incident response and postmortems alongside development teams and Senior SREs.

This is a hands‑on role for an engineer with a few years of production experience who wants to grow into owning reliability for a domain end to end.

Responsibilities:

• Build and tune monitoring, dashboards and alerts; reduce alert noise and close detection gaps.
• Help resolve production incidents, and lead triage of lower severity alerts.
• Facilitate blameless postmortems and drive follow‑up actions to closure.
• Define SLIs and SLOs for critical user flows.
• Write runbooks and playbooks for AI‑assisted alert triage.
• Automate toil through scripting, infrastructure as code and CI/CD improvements.
• Support safer releases through readiness reviews, load testing and canary deployments.
• Contribute to failover and disaster recovery testing.

What Success Looks Like:

• Delivery & Execution: You participate in incident response, and manage post incident workflows, ensuring effective postmortems occur within SLA.
• Product Quality & Reliability: Your services have SLOs, actionable alerts and current runbooks. Alert noise trends down, and detection and recovery times improve.
• Collaboration & Knowledge Sharing: Engineers and monitoring teams use your dashboards and runbooks day to day, and postmortems lead to fixes rather than blame.
• Business & Product Impact: Fewer incidents reach customers or affect business operations, and new features ship without losing stability.
• Professional Growth: You lead at least one reliability project from design to rollout and are on a clear path toward Senior SRE.

Candidate Requirements:

Required:

• 3-5 years of software, systems or DevOps engineering experience, including 2+ years in SRE or production operations.
• Production on‑call experience, including incident response and postmortems.
• Hands‑on experience with AWS and Kubernetes.
• Experience building monitoring and alerting with modern observability tools.
• Proficiency in a scripting or programming language (e.g., Python, Go, TypeScript).
• Experience with infrastructure as code (Terraform preferred) and CI/CD pipelines.
• Working knowledge of Linux, networking fundamentals and relational databases.

Preferred:

• Experience in payments, fintech or banking, especially PCI DSS environments.
• Familiarity with Kafka or other event‑driven architectures.
• Experience designing SLOs and error budgets.
• Experience using AI tools in operations.
• Cloud or Kubernetes certifications (e.g., AWS Associate, CKA).

Compensation and Benefits:

Compensation range: [$111k-$143k]

We invest in the whole employee - personally and professionally. Our benefits package is designed to support your well‑being, growth, and success - both inside and outside of work.

• 401(k) match
• Employee Stock Purchase Program (ESPP)
• HSA and FSA options
• Financial wellness resources and employee discount programs
• Medical, dental, and vision coverage
• Mental health support for employees and dependents through Lyra Health
• Family planning and women’s health benefits through Carrot
• Gym membership reimbursement and virtual wellness programs (including yoga)
• Time Off
• 3 weeks PTO to start, with unlimited PTO after year one
• Growth & Development
• Certified Payments Professional (CPP) certification support
• We believe great performance starts with feeling supported - and we’ve built our benefits with that in mind.

Traditional Physical Requirements:

• Requires prolonged sitting, standing, bending, stooping and stretching.
• Requires the ability to lift 10 pounds.
• Requires eye‑hand coordination, manual dexterity and a normal range of hearing and vision (with or without correction).

Join our team at Priority Technology Holdings, Inc. and be part of a dynamic and innovative company that is transforming the financial technology landscape. Together, we can shape the future of payments and banking solutions while providing unmatched value to our clients.