Remote SRE - Payments Platform Reliability & Incident Lead

Priority Commerce; Oregon; Hybrid; USD 111,000 - 143,000; Full time

Benefits offered by this job

401(k) match

Employee Stock Purchase Program (ESPP)

Medical, dental, and vision coverage

Lyra Health mental health support

3 weeks PTO to start

Education expense reimbursement

CPP certification support

Job summary

Priority Technology Holdings, Inc. is seeking a Site Reliability Engineer to keep payments, payables and banking platforms highly available, fast, and recoverable.

You will own monitoring, alerting, runbooks, on‑call, and incident response for a product workstream, collaborating with development teams and Senior SREs. Ideal candidates have 3–5 years in software, DevOps or SRE, with 2+ years of on‑call production experience.

Qualifications

• 3-5 years of software, systems or DevOps engineering experience, including 2+ years in SRE or production operations.
• Production on‑call experience, including incident response and postmortems.
• Hands‑on experience with AWS and Kubernetes.
• Experience building monitoring and alerting with modern observability tools.
• Proficiency in a scripting or programming language (e.g., Python, Go, TypeScript).
• Experience with infrastructure as code (Terraform preferred) and CI/CD pipelines.
• Working knowledge of Linux, networking fundamentals and relational databases.
• Clear written communication.

Responsibilities

• Build and tune monitoring, dashboards and alerts; reduce alert noise and close detection gaps.
• Help resolve production incidents, and lead triage of lower severity alerts.
• Facilitate blameless postmortems and drive follow‑up actions to closure.
• Define SLIs and SLOs for critical user flows.
• Write runbooks and playbooks for AI‑assisted alert triage.
• Automate toil through scripting, infrastructure as code and CI/CD improvements.
• Support safer releases through readiness reviews, load testing and canary deployments.
• Contribute to failover and disaster recovery testing.

Skills

Python/Go/TS

AWS

Kubernetes

Observability tools

Linux

Networking basics

Written communication

Tools

Terraform

CI/CD

Kafka

Job description

Priority Technology Holdings, Inc. is seeking a Site Reliability Engineer to keep payments, payables and banking platforms highly available, fast, and recoverable.

You will own monitoring, alerting, runbooks, on‑call, and incident response for a product workstream, collaborating with development teams and Senior SREs. Ideal candidates have 3–5 years in software, DevOps or SRE, with 2+ years of on‑call production experience.