FinTech Relationship & Growth Manager

Jobtailor

Scottsdale (AZ)

On-site

USD 65,000 - 90,000

Full time

14 days+

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Job summary

Jobtailor in Scottsdale, AZ is seeking an experienced Partner/Client Success Manager to own a portfolio of payments clients. You will cultivate relationships, serve as the primary contact, coordinate with internal teams, and drive product adoption and revenue growth.

The ideal candidate has 3+ years in payments or fintech, excels at communication, and maintains meticulous CRM records. You will conduct regular business reviews, identify cross-sell opportunities, and support escalations to ensure

Qualifications

3+ years of experience in payments, fintech, financial services, client success, account management, relationship management, or a related client-facing role.
Experience managing partner, client, or merchant relationships in a service-oriented or revenue-supporting capacity.
Demonstrated ability to build external relationships, maintain consistent communication, and support client or partner satisfaction.
Ability to identify client needs, product adoption opportunities, cross-sell potential, and account growth opportunities.
Experience coordinating cross-functionally with Risk, Underwriting, Product, Operations, Boarding, Sales, or Support.
Strong written and verbal communication skills.
Strong organizational skills for managing multiple relationships, priorities, follow-ups, and time-sensitive requests.
Sound problem-solving skills for managing inquiries, supporting escalations, and driving resolution.
Strong attention to detail and accurate account notes, CRM updates, and partner activity visibility.

Responsibilities

Manage and cultivate relationships with an assigned portfolio of partners and clients.
Serve as primary point of contact for assigned partners and clients, owning account support, partner engagement, and coordination of internal resources.
Maintain proactive communication to drive engagement, alignment, retention, product adoption, and satisfaction.
Identify revenue growth, cross-sell, expanded product adoption, deeper solution utilization, and ACH & Online Banking optimization opportunities.
Develop and maintain understanding of partners’ business models, operational needs, goals, and priorities.
Conduct recurring partner and client meetings, touchpoints, and business reviews.
Monitor partner activity, feedback, trends, risks, service needs, and recurring issues.
Partner with Sales on new or expanding opportunities.
Coordinate with Risk, Underwriting, Operations, Product, Sales, and Boarding teams.
Support escalations and operational issues through resolution.
Maintain accurate CRM records, account notes, partner activity updates, opportunities, and portfolio visibility.
Maintain strong knowledge of Nuvei products, services, systems, competitors, and the broader payments landscape.