FinTech Quality Assurance Specialist

TaskUs; San Antonio (TX); Presencial; USD 34.000 - 50.000; Tempo integral

Benefícios oferecidos por esta vaga

Medical, dental, vision

401(k) with company match

Paid time off

Resumo da vaga

TaskUs in San Antonio, Texas is seeking a Quality Analyst to perform audits and evaluations across calls, chats, and transactions. You will ensure targets are met, provide coaching for performance improvements, and support training with data-driven inputs.

The role emphasizes customer-centric quality work, collaboration with TLs, and proactive identification of issues while driving continuous improvement initiatives. A strong eye for detail and experience in fintech QA are valued.

Qualificações

• Previous experience in Quality functions for financial services / fintech industry is preferred.
• At least 6 months of work experience as a Quality Analyst (preferred).
• Intermediate skills in Excel or Google Sheets.

Responsabilidades

• Audit calls/interactions/transactions for aligned teammates.
• Coach teammates for performance improvement (campaign specific).
• Report performance for an aligned span on a daily/weekly/monthly basis.
• Provide inputs and basis audits for briefings and training as needed.
• Partner with Team Leaders (TLs) in leading team meetings for metrics improvement.
• Identify and escalate potential quality issues per defined process.
• Isolate and report defects; verify defect fixes.
• Suggest process/system improvements based on common customer concerns.
• Accomplish other responsibilities assigned by management.
• Drive quality initiatives, contests and campaigns for the assigned span.

Conhecimentos

Quality assurance

Problem-solving

Written & verbal communication

Attention to detail

Team collaboration

Ferramentas

Excel/Google Sheets

Descrição da vaga

TaskUs in San Antonio, Texas is seeking a Quality Analyst to perform audits and evaluations across calls, chats, and transactions. You will ensure targets are met, provide coaching for performance improvements, and support training with data-driven inputs.

The role emphasizes customer-centric quality work, collaboration with TLs, and proactive identification of issues while driving continuous improvement initiatives. A strong eye for detail and experience in fintech QA are valued.