FinTech Quality Analyst & Insights Champion

TaskUs USA LLC; San Antonio (TX); On-site; USD 34,000 - 50,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental, and vision insurance

Paid time off including vacation, sick

Job summary

TaskUs USA LLC is seeking a Quality Analyst to conduct audits and evaluations across customer interactions. You will ensure monthly or weekly evaluation targets are met and help drive quality improvements for the campaign.

The role emphasizes data-driven assessment, collaboration with team leaders, and production of actionable insights. Qualifications include 6 months of QA experience (fintech preferred), strong Excel/Sheets skills, and excellent communication.

Qualifications

• Minimum 6 months QA experience, preferably in financial services/fintech.
• Experience auditing calls/interactions and reporting performance.
• Proficient with Excel or Google Sheets for data analysis.
• Familiar with basic quality tools and problem-solving methodologies.

Responsibilities

• Audit calls/interactions/transactions and align teammates accordingly.
• Coach teammates for performance improvement in campaigns.
• Report performance on daily/weekly/monthly basis.
• Provide inputs for briefings and training based on audits.
• Partner with Team Leaders to drive metrics improvement.
• Identify and escalate quality issues per defined process.
• Isolate and report defects; verify defect fixes.
• Suggest process or system improvements based on customer concerns.
• Drive quality initiatives and campaigns for the assigned span.
• Act as SME for the campaign/LOB.

Skills

Problem-solving skills

Strong communication

Attention to detail

Ability to work with minimal-supervis

Tools

Excel/Google Sheets

Cause and effect analysis

Histogram analysis

Job description

TaskUs USA LLC is seeking a Quality Analyst to conduct audits and evaluations across customer interactions. You will ensure monthly or weekly evaluation targets are met and help drive quality improvements for the campaign.

The role emphasizes data-driven assessment, collaboration with team leaders, and production of actionable insights. Qualifications include 6 months of QA experience (fintech preferred), strong Excel/Sheets skills, and excellent communication.