Global FinTech Product Support Analyst I

InComm Payments; Edgemont (UT); On-site; USD 42,000 - 54,000; Full time

Job summary

InComm Payments is seeking a FLOS Product Support Analyst I to provide second-level technical support for mobile and web-based applications, assisting retailers worldwide with prepaid products and POS solutions.

The role covers inbound calls and emails, ticket resolution, and coordination with technical teams. Training is office-based, with a Tuesday–Saturday shift from 1:00 AM to 9:30 AM, plus a multi-month onboarding period.

Qualifications

• 1+ years of experience in customer service.
• Excellent verbal and written communication.
• The ability to provide outstanding customer service.
• Clearly demonstrated skills working in a team environment.
• Computer literate and moderate technical skills preferred.
• Ability to analyze and solve problems.
• Multi-task in a fast-paced and changing environment.
• Work prioritization and time management skills.

Responsibilities

• Open/resolve/escalate/close tickets.
• Administrative tasks (partner account updates, activity reports).
• Troubleshoot store-based terminal issues and connectivity.
• Troubleshoot POS-activation issues and assist merchants with card orders.
• Document activities in ticketing systems and follow escalation procedures.
• Meet reporting requirements for call handling and availability.
• Provide support for refunds and billing analyses.

Skills

Customer service

Communication

Teamwork

Tech literacy

Problem solving

Multitasking

Job description

InComm Payments is seeking a FLOS Product Support Analyst I to provide second-level technical support for mobile and web-based applications, assisting retailers worldwide with prepaid products and POS solutions.

The role covers inbound calls and emails, ticket resolution, and coordination with technical teams. Training is office-based, with a Tuesday–Saturday shift from 1:00 AM to 9:30 AM, plus a multi-month onboarding period.