FinTech Product Analyst | Hybrid, From Support to Product

Endurance IT Services; Richmond (VA); Hybride; USD 65 000 - 95 000; Plein temps

Résumé du poste

Endurance IT Services in Richmond, VA is seeking an Application Support Analyst who will grow into a Product Analyst helping improve financial technology products. You will handle customer issues, collaborate with software developers, and contribute to roadmap discussions.

This hybrid role requires SQL, Jira, and familiarity with SDLC and Agile methods, plus experience with SaaS/FinTech apps. Direct Hire with 3 days in the office after training.

Qualifications

• 2+ years of experience in Application Support, Business Analysis, Product Analysis, or a related role.
• Strong SQL skills with the ability to query and analyze data.
• Experience with Jira or similar ticketing and project management platforms.
• Familiarity with AI tools and emerging AI technologies in business applications.
• Understanding of software development lifecycle (SDLC) and Agile methodologies.
• Experience supporting SaaS, financial, banking, payments, or FinTech applications preferred.

Responsabilités

• Monitor, triage, and resolve customer support tickets and application issues.
• Document, reproduce, and prioritize software defects for development teams.
• Serve as a liaison between customers, end users, and technical teams.
• Analyze support trends to proactively identify product improvements.
• Collaborate with software developers on feature requirements, testing, and releases.
• Participate in product roadmap discussions and solution design.
• Create user stories, documentation, and training materials.
• Leverage AI tools and data analysis to improve customer experience and operational efficiency.

Connaissances

SQL

Analytical thinking

Communication

Customer service

Outils

Jira

AI tools

Description du poste

Endurance IT Services in Richmond, VA is seeking an Application Support Analyst who will grow into a Product Analyst helping improve financial technology products. You will handle customer issues, collaborate with software developers, and contribute to roadmap discussions.

This hybrid role requires SQL, Jira, and familiarity with SDLC and Agile methods, plus experience with SaaS/FinTech apps. Direct Hire with 3 days in the office after training.