Fintech Partner Success Specialist

MVB Bank, Inc.; United States; Teletrabalho; USD 55 000 - 75 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical Insurance

Dental Insurance

Vision Insurance

HSA/HRA/FSA

Disability Plan

401K Salary Deferral Plan

Wellness Program

Tuition Reimbursement

PTO

Resumo da oferta

MVB Bank, Inc. is seeking a Partner Account Specialist in Fintech to provide first-level support for fintech partnerships and day-to-day operations. You’ll gather and relay program information, assist with due diligence, and support reporting while delivering excellent partner service.

You will collaborate with Fintech Senior Relationship Managers and other teams to retain and expand partner relationships, handling moderately complex issues quickly in a fast-paced environment.

Qualificações

• Bachelor’s degree or equivalent experience; minimum 3 years in a customer support role in financial services, payment card, and/or fintech.
• Must be a self-starter with organizational, conceptual, and logical problem solving abilities.
• Customer focus with ability to establish productive working relationships with staff and management at all levels.
• Ability to set priorities, manage expectations, and work both in a team and independently.
• Strong technical aptitude to absorb and apply technical information to business solutions.
• Strong verbal, written, presentation and interpersonal skills.
• Card payments industry dispute knowledge and regulations strongly preferred.

Responsabilidades

• Provides customer service to Partners by identifying needs, offering information on service status, and timely communication.
• Supports development of Partner relationships by building trust and working relationships with stakeholders and internal teams.
• Monitors and reports on internal and Partner SLAs to improve speed to market and satisfaction.
• Facilitates collection of information from Partners for due diligence and risk reviews; ensures timely receipt and follow-up.
• Manages day-to-day Partner interactions: follow-ups, reminders, communications, collateral status checks, and CRM updates.
• Maintains up-to-date Partner files in network folders and CRM tools (box.com, Quickbase, SharePoint).
• Handles change management and issues, keeping open communication throughout Partner life cycle.
• Performs other duties as assigned and collaborates with other MVB lines of business as needed.

Conhecimentos

Customer service

Communication

Relationship building

Problem solving

Organizational

Technical aptitude

Verbal and written skills

Card payments disputes knowledge

Formação académica

Bachelor’s degree or equivalent experience

3 years in customer support/financial services/fintech

Ferramentas

CRM tools

box.com

Quickbase

SharePoint

Descrição da oferta de emprego

MVB Bank, Inc. is seeking a Partner Account Specialist in Fintech to provide first-level support for fintech partnerships and day-to-day operations. You’ll gather and relay program information, assist with due diligence, and support reporting while delivering excellent partner service.

You will collaborate with Fintech Senior Relationship Managers and other teams to retain and expand partner relationships, handling moderately complex issues quickly in a fast-paced environment.