Fintech Customer Support Specialist Startup-Focused Advocate

TalentHop; United States; On-site; USD 43,000 - 58,000; Full time

Benefits offered by this job

Medical insurance

Job summary

TalentHop is seeking a Customer Support Specialist to deliver knowledgeable, empathetic assistance for their fintech platform serving startups. You will help users with inquiries, applications, disputes, and payments while conveying product guidance and collecting feedback.

Collaborating with engineering and partner banks, you will help develop help articles, improve workflows, and support compliance tasks, aiming to enhance overall support operations and user satisfaction.

Qualifications

• Minimum 2 years in customer experience or support roles.
• Ability to simplify complex terminology for users.
• Empathetic and patient in challenging interactions.
• Willingness to automate and streamline tasks.

Responsibilities

• Respond to user inquiries via chat, email, and phone.
• Manage user account requests including applications, disputes, payments, and shipments.
• Educate users on product functionality and collect feedback for improvements.
• Identify systemic issues and collaborate with engineering to resolve bugs.
• Liaise with partner banks to improve products and processes.
• Develop and update help articles and FAQs.
• Optimize internal support tools and workflows.
• Establish efficient processes to improve support operations.
• Support compliance-related tasks and build positive user relationships.

Skills

Empathy

Clear communication

Multitasking

Organizational skills

Problem solving

Automation interest

Education

2+ years in customer experience or support

Job description

TalentHop is seeking a Customer Support Specialist to deliver knowledgeable, empathetic assistance for their fintech platform serving startups. You will help users with inquiries, applications, disputes, and payments while conveying product guidance and collecting feedback.

Collaborating with engineering and partner banks, you will help develop help articles, improve workflows, and support compliance tasks, aiming to enhance overall support operations and user satisfaction.