FinTech Product Support Specialist — Onsite NYC

Quiet Capital; New York (NY); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Onsite lunches

Strong team dynamics

High impact role

Job summary

Quiet Capital in New York is seeking a motivated Client Support Specialist who will be the key liaison between clients and the product team. You will respond to client inquiries, resolve issues, and support user experience improvement initiatives.

The ideal candidate brings 2-5 years of customer support experience, particularly in a fintech or SaaS setting. Join us in our fast-paced, team-oriented environment where you will make an immediate impact.

Qualifications

• 2-5 years of experience in a client-facing or support role, preferably in B2B, fintech, SaaS, or startup settings.
• Demonstrated experience in a senior support or team lead capacity.
• Product-first mentality and excitement to become a product expert.

Responsibilities

• Identify and resolve client inquiries via email and instant message.
• Serve as the escalation point for complex client inquiries.
• Provide exceptional experience through effective communication and proactive learning.

Skills

Problem-solving

Excellent communication

Client relationship management

Job description

Quiet Capital in New York is seeking a motivated Client Support Specialist who will be the key liaison between clients and the product team. You will respond to client inquiries, resolve issues, and support user experience improvement initiatives.

The ideal candidate brings 2-5 years of customer support experience, particularly in a fintech or SaaS setting. Join us in our fast-paced, team-oriented environment where you will make an immediate impact.