Fintech API TAM — AI‑Driven Customer Ops

Modern Treasury; San Francisco (CA); On-site; USD 125,000 - 160,000; Full time

Job summary

A fintech company is seeking a Technical Account Manager to oversee the entire post-sale customer journey. This role involves serving as the primary technical advisor for clients, partnering with multiple internal teams, and helping to optimize payment systems. Ideal candidates will have over three years in relevant technical positions, experience with REST APIs, and familiarity with AI tools. The position offers a competitive compensation range of $125K - $160K.

Qualifications

• 3+ years in client-facing technical roles like TAM or Customer Success.
• Proven ability to manage complex projects and stakeholder relationships.
• Experience with SQL and BI tools for data analysis.

Responsibilities

• Serve as the primary technical advisor for a portfolio of customers.
• Partner with internal teams to translate customer needs into product feedback.
• Help customers optimize and scale payment systems.

Skills

Client-facing technical roles

REST APIs

Troubleshooting in production

Cross-functional project management

Excellent communication skills

AI tools

Tools

SQL

BI tools

Job description

A fintech company is seeking a Technical Account Manager to oversee the entire post-sale customer journey. This role involves serving as the primary technical advisor for clients, partnering with multiple internal teams, and helping to optimize payment systems. Ideal candidates will have over three years in relevant technical positions, experience with REST APIs, and familiarity with AI tools. The position offers a competitive compensation range of $125K - $160K.