Finishing Spa Lead Trainer - (req73509)

Sterling Kohler; Northern (KY); Hybrid; USD 22,000 - 33,000; Full time

Job summary

Kohler Co. is seeking a Finishing Spa Lead Trainer to drive guest satisfaction through expert service and leadership in spa operations in Kohler, WI. The role emphasizes training, SOP development, and maintaining high standards across all spa functions.

The candidate will oversee onboarding, lead the team when the Lead is away, and ensure ongoing education and compliance with state requirements while meeting retail and service goals.

Qualifications

• 6+ years' experience in licensed field.
• Oversees all new hire training for technical performance and Forbes standards.
• Participates in spa menu development (research, ideas, drafting SOPs).
• Manage additional projects as assigned by Lead.
• Helps manage schedule of associates and in-house trainings.
• Mandatory attendance in-house trainings.
• Acts as Lead when Lead is out.

Responsibilities

• Provide the highest level of guest service per Kohler Waters Spas and Forbes standards.
• Uphold cleanliness standards across spa areas and treatment rooms.
• Educate guests on services and at-home care products.
• Meet retail sales goals and educate guests accordingly.
• Maintain continuing education per State requirements.
• Adhere to Kohler and Forbes policies.
• Perform special event treatments at various locations as needed.

Skills

Licensed field experience

Spa menu development

Drafting SOPs

Project management

Staff scheduling

Training leadership

Lead responsibilities

Job description

Finishing Spa Lead Trainer

Location: Kohler, WI

Opportunity

The primary focus is to support the commitment to customer care by efficiently, and effectively providing the highest level of service. Must have excellent working knowledge of all services, products and procedures within the spa. Together they will strive to ensure our guest’s comfort and satisfaction. Our goal is to exceed our guests’ expectations every time they visit our spa.

SPECIFIC RESPONSIBILITIES

To provide the highest level of internal and external customer service set forth by the Kohler Waters Spas and Forbes. Team members are responsible for upholding consistency in all standards. A direct line of communication will be on-going among fellow associates regarding needs and concerns. A professional demeanor must be presented at all times.

• Meeting and greeting guests with professionalism
• Cleanliness standards of all areas within the spa including treatment rooms, public areas, and back-of-house areas
• Using proper verbiage at all times
• Upholding and maintain set uniform and grooming standards
• Knowledge of spa services and amenities
• Knowledge of emergency procedures
• Providing the highest level of technical service and adherence to SOP’s
• Meeting agreed upon retail sales goals by educating guests on at home care
  • Sales goals set depending on department and retail to service percentage
• Maintain continuing education criteria based on State of Wisconsin or Illinois requirements
• Adhering to policies put in place by Forbes, Kohler Waters Spa and Kohler Co.
• Perform special event treatments which can be held at various locations such as golf courses, Riverbend, Sports Core, TAC, etc. This would also include special events being hosted at the spa such as Spaliday. These services would be secondary to the position's primary function
• Perform any other duties as assigned

Skills/Requirements

• 6+ years' experience in licensed field
• Oversees all new hire training for technical performance and Forbes standards
• Participates in spa menudevelopment (research, ideas, drafting SOPs)
• Manage additional projects asassigned by Lead
• Helps manage schedule of associates and in-house trainings
• Mandatory attendance atin-house trainings
• Acts as Lead when Lead is out

Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

The hourly range for this position is $15.90 - $23.80 plus tips/gratuity. The specific hourly rate offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location.

Why Work at Kohler Co.?

Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates’ development to make that happen. So, we offer ongoing investment in each individual’s personal development and the opportunity to collaborate with others across functions and roles at Kohler.

In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!

About Us

Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities. We invite you to learn more about our culture and company at www.kohlercompany.com.

It is Kohler’s policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact [e-mail]. Kohler Co. is an equal opportunity/affirmative action employer.

We invite you to learn more about equal employment opportunity by reviewing the Federal EEO is the Law and the EEO is the Law Supplement.