Fine Jewelry Sales Pro — Commission & VIP Customer Experience

Macy's; Portage (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health and wellness coverage

401(k) match

Paid time off

Eight paid holidays

Merchandise discounts

Employee Assistance Program

Job summary

Macy's is seeking a Fine Jewelry Sales Colleague to deliver outstanding customer service in our Fine Jewelry and Watch Complex. You will use product knowledge and personalized service to help customers find perfect pieces for life’s moments.

You’ll promote loyalty and warranty programs, support inventory and events, and maintain secure, well-presented merchandise while building lasting client relationships through consultative selling.

Qualifications

• 1–2 years of related experience required
• Flexible availability including weekends and holidays
• Able to communicate effectively with customers and colleagues
• Read and understand employment policies in English
• Provide product recommendations and assist with fittings and digital shopping tools

Responsibilities

• Provide outstanding customer service in Fine Jewelry and Watch Complex
• Promote loyalty and warranty programs
• Support inventory, fulfillment and events
• Ensure security, accuracy, and presentation of merchandise
• Drive sales and client loyalty through organization and clienteling

Skills

Customer service

Product knowledge

Clienteling tools

Sales

Tools

Point-of-sale systems

Handheld devices

Job description

Macy's is seeking a Fine Jewelry Sales Colleague to deliver outstanding customer service in our Fine Jewelry and Watch Complex. You will use product knowledge and personalized service to help customers find perfect pieces for life’s moments.

You’ll promote loyalty and warranty programs, support inventory and events, and maintain secure, well-presented merchandise while building lasting client relationships through consultative selling.