Fine Jewelry Sales Leader — Client Experience

BoF Careers; Norwalk (CT); On-site; USD 85,000 - 110,000; Full time

Job summary

Bloomingdale's is seeking a Store Leader to drive the colleague and customer experience with a dynamic leadership style and strong business acumen. You will inspire your team, recruit, onboard and develop direct reports while ensuring exceptional customer service in our stores.

The role oversees a multi-million dollar component of the store business and requires flexibility to support sales, merchandising standards and fulfillment.

Qualifications

• Associate's Degree and 3-5 years direct experience required.
• Effective communication with customers and business partners at all levels.
• Ability to plan and execute strategies.
• Ability to manage workflow to achieve priorities.
• Flexible schedule including day, evening, weekends, and holidays.

Responsibilities

• Observe, coach and role model customer-centric selling behaviors at all times.
• Champion use of selling technology to support a seamless customer experience.
• Lead and educate relationship selling, building a client book and driving outreach to maximize business.
• Support total store priorities and establish yourself as an engaged leader.
• Lead and own execution of merchandising, partnering with Visual Merchandising Manager and Merchandise Manager as owner of direction.
• Ensure restocking, floor moves, and signing are completed.
• Oversee fulfillment process, track metrics to ensure optimum fill rate.

Education

Associate's Degree

Job description

Bloomingdale's is seeking a Store Leader to drive the colleague and customer experience with a dynamic leadership style and strong business acumen. You will inspire your team, recruit, onboard and develop direct reports while ensuring exceptional customer service in our stores.

The role oversees a multi-million dollar component of the store business and requires flexibility to support sales, merchandising standards and fulfillment.