Fine Dining Server — Luxury Lodge, Park City

Auberge Collection; Park City (UT); On-site; USD 45,000 - 75,000; Full time

Job summary

Auberge Collection’s Lodge in Park City, Utah seeks an experienced server to deliver exceptional service in our fine dining environment. You will take orders, serve food and beverages, manage multiple tables, and collaborate with the F&B team to ensure guest satisfaction in a luxury resort setting.

Candidates should have extended experience in fine dining, current alcohol serving certification, and excellent English communication.

Qualifications

• Extended experience providing service in a fine dining environment.
• Ability to remain calm during busy periods and treat guests and team members with respect.
• Professional, polished service, etiquette and protocol skills and knowledge.
• Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding.
• Current Alcohol serving certification
• High school graduate or equivalent and some college.
• Certification of previous training in liquor, wine and food service.
• Any previous serving and bartending training.
• Forbes Five Star Service Training/Experience
• Prior training in guest relations.

Responsibilities

• Take food and beverage orders
• Retrieve and serve alcoholic/non-alcoholic beverages and food orders to guest tables
• Manage multiple tables at a time along with running the host stand, bussing tables and doing prep work
• Enter orders into the POS system, close out tickets and collect payments
• Assist in the maintenance and cleanliness of the restaurant area and equipment
• Assist with obtaining specific departmental goals and organizational goals
• Work cohesively with all team members of F&B and Culinary to ensure timely service and a synergistic operation
• Understand and adhere to all ARC policies and SOPs
• Check out with the manager on duty before leaving your station or the floor for any reason
• Maintain full knowledge of the services and facilities provided by the hotel in order to answer any questions the guests may have
• Follow all safety policies to ensure a safe work area
• Follow all work-related requests made by a Manager or Supervisor which may be outside your normal job activities, to achieve complete guest satisfaction and service throughout the Hotel
• Maintain your station in accordance with standards at all times
• Maintain complete knowledge of all menu items, liquor brands, beers and non-alcoholic selections available in assigned outlets
• Maintain complete knowledge of particular characteristics and descriptions of every wine/champagne available
• Present, open, and serve wine and champagne bottles in accordance with service criteria
• Maintain complete knowledge of tables, seats, station numbers, proper table setup, room capacity, hours of operation, menus, price range, and dress code within the assigned outlet
• Learn and correctly use the Point of Sale(POS) equipment and follow procedures
• Actively participate in all training meetings, to continually develop professional skills and increase guest satisfaction
• Clean and break down trays in the dish area, disposing of or returning items into their appropriate bins
• Anticipate guests’ needs, respond promptly and acknowledge guests even when busy
• Maintain positive guest relations
• Handle guest complaints according to service criteria and ensure guest satisfaction
• Inform manager on duty of any challenging guest concern
• Monitor and maintain cleanliness, sanitation, and organization of tables, service areas and outlet itself
• Perform other duties as directed, developed or assigned

Skills

Fine dining service

Calm under pressure

Professional demeanor

English communication

Guest relations

Teamwork

Alcohol service certification

Attention to detail

Multitasking

Hospitality experience

Education

High school diploma or equivalent

Certification in liquor/wine service

Job description

Auberge Collection’s Lodge in Park City, Utah seeks an experienced server to deliver exceptional service in our fine dining environment. You will take orders, serve food and beverages, manage multiple tables, and collaborate with the F&B team to ensure guest satisfaction in a luxury resort setting.

Candidates should have extended experience in fine dining, current alcohol serving certification, and excellent English communication.