Fine Dining Restaurant Host

Willow Grove Inn LLC; Town of Florida (NY); On-site; USD 19,000 - 28,000; Full time

Job summary

The Inn at Willow Grove is seeking a professional Fine Dining Maître d’ to join our restaurant team. You will manage reservations, seat guests, and coordinate with FOH/BOH to deliver a seamless guest experience in a luxury setting.

With 2+ years in resort hotel/restaurant host roles, you will lead table management, supervise seating times, and uphold exemplary hospitality standards while maintaining a gracious, guest-focused approach.

Qualifications

• 2 or more years of Resort Hotel/Restaurant Host, Maître d’, or serving/bartending experience preferred.
• Open availability, efficiency, and punctuality required.
• Able to work unsupervised efficiently and organized.
• Proficiency with Microsoft Office products, Word, Excel, etc.

Responsibilities

• Professional and gracious communication via email, phone, and in person with guests.
• Receive and record dining reservations or respond to inquiries via telephone or online system.
• Table management, organize floor plan, manage dining room flow, communicate with managers.
• Seat guests to meet reservation times and ensure courteous service.
• Anticipate and meet guests’ needs and resolve guest requests.
• Communicate with FOH and BOH to guarantee guest satisfaction.
• Interact with guests to resolve complaints and maintain hospitality standards.
• Data entry and daily logbook, daily reports, and tasks as assigned by F&B Director.
• Assist the F&B Director with various tasks and uphold exemplary hospitality standards.

Skills

Guest service

Communication

Organization

Tools

Microsoft Office (Word, Excel)

Job description

Fine Dining Matre d/ Host

As an award-winning boutique hotel, The Inn at Willow Grove provides guests with an unsurpassed luxury experience. Vintage Restaurant is seeking a professional Fine Dining Maître d’ to join our restaurant team. Our staff consists of guest service-oriented individuals who are energetic, organized, methodical and can work both as a team player and independently towards one goal - maximum guest satisfaction. Evening hours beginning at 3pm with possible days. Compensation: Salary begins at $17 (commensurate with experience). Full-time.

Responsibilities include but are not limited to:

• Professional and gracious communication via email, phone, and in person with our guests.
• Receive and record dining reservations or respond to general inquiries via telephone or the online reservation system. Resy.com
• Table management, organizing the evening's floor plan, controlling the flow of the dining room, and constantly communicating with managers as to when tables are needed back for the next reservations.
• Seat guests as needed to ensure reservation times are met, and guests are treated appropriately.
• Always do your best to accommodate guests’ requests. Anticipate and meet the guests’ needs before they are requested.
• Actively communicates with the front of the house (FOH) and back of house (BOH) staff and management to guarantee all guests are taken care of.
• Interacts with people beyond giving and receiving instructions, particularly in resolving Guest complaints.
• Data Entry
• Complete daily logbook, daily reports, and other tasks as assigned by the Food and Beverage Director
• Assist the Food & Beverage Director with various tasks
• Exude and instill exemplary Hospitality standards at all times
• Provide engaged, friendly, and attentive customer service to all guests, inclusive of eye contact, respectful conversation, and smiling
• Maintains the ambiance of the restaurant to include lighting, music, cleanliness, and hygiene.

Qualifications:

• 2 or more years of Resort Hotel/Restaurant Host, Maître d’, or serving/bartending experience preferred
• This position requires open availability, efficiency, and punctuality.
• Able to work unsupervised efficiently and organized
• Proficiency with Microsoft Office products, Word, Excel, etc.