Dining Room Host

Rusty Parrot Lodge; Jackson (WY); On-site; USD 17,000 - 28,000; Part time

Job summary

Rusty Parrot Lodge in Jackson, WY, seeks an evening PT PM Host for Wild Sage Restaurant. You will greet guests, manage reservations and walk-ins, coordinate table turns, and help maintain a warm, refined dining room pace.

This role requires polish, clear communication, and the ability to stay calm under pressure while collaborating with servers, the bar, and kitchen. Availability for evenings, weekends, and holidays is essential; OpenTable experience is strongly preferred.

Qualifications

• Previous fine-dining or luxury hospitality experience preferred.
• Professional, polished presence.
• Excellent communication and interpersonal skills; clear phone etiquette.
• Strong multitasking and time management in fast-paced environment.
• Impeccable attention to detail and calm under pressure.
• Reservation systems familiarity (OpenTable) and basic POS preferred.
• Availability for evening, weekend, and holiday shifts; part-time.
• Ability to stand/walk for extended periods and lift up to 20 lbs; assist guests with accessibility needs.

Responsibilities

• Guest Greeting & Farewell: Offer a sincere, personalized welcome and warm send-off.
• Reservations & Pacing: Oversee the book, waitlist, and arrival cadence.
• Seating Strategy: Assign tables thoughtfully and communicate preferences.
• Phone, Email & Walk-In Management: Answer calls promptly and provide accurate wait quotes.
• Pre-Shift Coordination: Review cover counts, VIPs, large parties, and special occasions.
• Service Flow Support: Time arrivals with order fire capacity; coordinate with staff.
• Guest Recovery Support: Escalate concerns to a manager quickly and follow up.
• Standards & Ambience: Maintain host stand, menus, and entryway; monitor ambience.
• Accessibility & Special Requests: Anticipate accommodations and relay needs.
• Data & Notes: Capture guest preferences and key learnings for future visits.
• End-of-Night Tasks: Reconcile the book and prepare for next service.

Skills

Guest-centric mindset

Communication skills

Poise and polish

Time management

Ability to handle pressure

Team collaboration

Education

Fine-dining / luxury hospitality experience preferred

Tools

OpenTable reservation system

Job description

HOST at the WILD SAGE RESTAURANT

About the Position

The PT PM Host is the first and last impression of our dining room—setting the tone for a refined, warm, and well-paced guest experience. This role blends gracious hospitality, precise pacing, and proactive communication to support a seamless evening service. You’ll welcome guests, manage reservations and walk-ins, coordinate table turns with the floor team, and ensure every arrival feels anticipated.

Qualifications and Skills

As the evening host of a fine-dining room, you bring poise, polish, and a guest-centric mindset consistent with 5-star standards. You create a calm, conversational arrival experience while keeping the room flowing. You communicate clearly, handle pressure with composure, and collaborate closely with servers, the bar, and the kitchen. Familiarity with reservation platforms (e.g., "OpenTable") and service etiquette is strongly preferred.

Core Responsibilities

• Guest Greeting & Farewell: Offer a sincere, personalized welcome and warm send-off; open doors, manage coats, and guide guests with confident table-side demeanor.
• Reservations & Pacing: Oversee the book, waitlist, and arrival cadence; adjust pacing to protect service standards and kitchen flow.
• Seating Strategy: Assign tables thoughtfully (VIPs, anniversaries, ADA access, stroller/quiet-table needs) and communicate preferences to the floor.
• Phone, Email & Walk-In Management: Answer calls promptly, confirm details, and provide accurate wait quotes and directions; capture guest notes and allergies.
• Pre-Shift Coordination: Review cover counts, VIPs, large parties, allergies, and special occasions; brief servers, bar, and management.
• Service Flow Support: Time arrivals with order fire capacity; coordinate with servers and expo to avoid seatings spikes.
• Guest Recovery Support: Escalate concerns to a manager quickly; follow up to ensure resolution and a gracious close.
• Standards & Ambience: Maintain a pristine host stand, menus, and entryway; monitor lighting, music, and door presence.
• Accessibility & Special Requests: Anticipate accommodations; communicate proactively with the team to deliver on specific needs.
• Data & Notes: Capture guest preferences, celebrations, and key learnings for future visits; tag VIPs and regulars.
• End-of-Night Tasks: Reconcile the book, update notes, tidy the entry, organize menus, and prepare for the next service.

Requirements

• Previous fine-dining or luxury hospitality experience preferred
• Natural warmth with a professional, polished presence
• Excellent communication and interpersonal skills; clear phone etiquette
• Strong multitasking and time management in a fast-paced, high-touch environment
• Impeccable attention to detail and calm under pressure
• Proficiency with reservation systems (e.g., "OpenTable") and basic POS familiarity preferred
• Availability for evening, weekend, and holiday shifts (part-time)
• Ability to stand/walk for extended periods and lift up to 20 lbs; comfortable opening doors and assisting guests with accessibility needs