Fine Dining Regional Service Director

801 Chophouse; Clayton (MO); On-site; USD 105,000 - 165,000; Full time

Benefits offered by this job

Bonus (annual) based on individual and

Bonuses (quarterly) based on Company/0

Medical/Dental/Vision Insurance

Short/Long-Term Disability Insurance

401(k) matching

Employee discounts

Flexible schedule

Paid time off

Job summary

801 Restaurant Group is seeking a Regional Service Director to lead front-of-house operations across multiple restaurants and concepts in the greater Kansas City and St. Louis area.

You will supervise managers, manage wine and cocktail programs, and ensure adherence to SOPs and service standards while driving guest satisfaction. This full-time regional leadership role requires strong hiring, training, and cost-control skills, with travel between locations and the ability to maintain high

Qualifications

• Minimum of 5 years of restaurant management experience in full-service, high-end establishments.
• Experience managing multiple restaurants is preferred.
• Proficiency with R365 accounting/financial system including opening/closing paperwork and inventory.
• Knowledge of OpenTable, Toast, and TripleSeat is required.

Responsibilities

• Oversee FOH operations for restaurants within the assigned region, including cleanliness, service standards, and staffing.
• Guide and supervise restaurant managers and staff, ensuring SOPs and service standards are followed.
• Oversee Pour Program, inventory levels, and wine lists; ensure cocktail programs suit each concept.
• Manage POS/Back Office updates and data accuracy in Restaurant 365.
• Ensure adherence to HR policies and procedures, and attend pre-shift meetings and executive conferences.
• Recruit General Managers/Assistant General Managers for regional restaurants and assist other regions as needed.
• Conduct quarterly audits and oversee maintenance of furnishings and equipment.
• Support restaurant openings and other projects as directed by senior leadership.

Skills

Restaurant management

Operations leadership

FOH supervision

OpenTable proficiency

Wine/beverage knowledge

Staff recruitment

Tools

R365

OpenTable

Toast

TripleSeat

Job description

Benefits:

• Bonus (annual) based on individual performance
• Bonuses (quarterly) based on Company performance
• Medical/Dental/Vision Insurance
• Short Term & Long-Term Disability Insurance
• 401(k) matching
• Employee discounts
• Flexible schedule
• Paid time off

801 Restaurant Group is hiring for Regional Service Director! This is a full-time, regional management position overseeing front of the house (FOH) operations for multiple restaurants and concepts, including high-end chophouses, seafood, and American cuisine. 801 restaurants are team-oriented, high-volume, fast-paced, and guest-centric environments with the highest quality food.

Regional Service Director - Primary Responsibilities:

• Overall management of FOH operations for each restaurant within assigned region, including restaurant cleanliness and organization; service standards and floor etiquette; wine/liquor inventory; team member recruitment, training, performance management and retention; staffing/schedule management and coverage as needed; and audit/analysis of costs (labor, food/pour, AP).
• Provide guidance and supervision to restaurant managers and staff, including ensuring employees maintain adequate product knowledge and adhere to SOPs and service standards, opening/closing checklists, etc.
• Oversee Pour Program for each restaurant. Ensure best practices for inventory management/levels, wine lists are well-rounded, and cocktail programs are appropriate for each concept.
• POS/Back Office Management – ensure pricing updates are implemented, and accurate data is maintained within Restaurant 365 platform.
• Ensure restaurant management and staff understand and follow 801’s human resources policies and procedures.
• Attend pre-shift meetings with restaurant management and staff.
• Participate in weekly Executive Team conferences, weekly financial conferences with restaurants, and other meetings as required.
• Recruitment and hiring of General Managers / Assistant General Managers for restaurants within assigned region and assist with other regions as requested.
• Conduct quarterly audits of each restaurant.
• Oversee maintenance and repair of restaurant furnishings and equipment, including following process for approval of quotes/repairs.
• Assist with restaurant openings.
• Perform other projects and duties as assigned by Chief Operating Officer, Chief Financial Officer, or other Executive Management.

Position Requirements/Desired Experience:

• Minimum of 5 years, but preferably at least 8 years of restaurant management experience in full-service, high-end fining dining establishments.
• At least 2 years’ experience managing overall operations for multiple restaurants is preferred.
• Complete understanding / proficiency in R365 accounting & financial system, including opening & closing paperwork, inventory, invoice entry, weekly submittals, etc.
• Knowledge/proficiency in OpenTable, TOAST, Triple Seat.
• Advanced knowledge of beer/wine/spirits is required, Level 1 Wine Certification is preferred.
• Experience managing a beverage/wine program is preferred.
• Experience in restaurant marketing/sales/business development is preferred.
• Ability to remain calm, professional and use good judgment under pressure.
• Ability to communicate clearly and demonstrate hospitality, warmth, and expertise to guests and staff in a busy, sometimes fast-paced / high-stress environment.
• Must be available to work any of the week, including evenings, weekends & some holidays.
• Regular, predictable and reliable attendance.

Physical requirements include, but are not limited to:

• Physical ability to work on your feet, alertly, for extended periods of time
• Ability to maintain balance of food and drink service trays
• Physical ability to frequently lift up to 50lbs
• Ability to bend, reach, squat, kneel, climb and twist

Location:

Must reside in greater Kansas City area or greater St. Louis area.

Travel Required: Yes.

The Regional Service Director is required to travel approximately 2 weeks per month between 801 restaurants within assigned region, however, increased travel may occur if operationally required. Increased initial travel is likely required for coverage and training purposes. Occasional travel to restaurants outside of assigned region for coverage and corporate meetings may also be required.

Total Compensation Package:

801 Restaurant Groups offers a competitive compensation package. Regional Service Director is generously compensated with salary (depending on experience) plus eligibility for quarterly bonuses based on Company performance and an annual bonus tied to individual performance.