Fine-Dining FOH Manager — Lead Guest Experience

Talently; Lake Charles (LA); On-site; USD 50,000 - 70,000; Full time

Job summary

A vibrant Tex-Mex restaurant is seeking an experienced FOH Manager to lead guest service and team development in Lake Charles, LA. The ideal candidate will have 3-5+ years in luxury hospitality, excelling in fine-dining service standards and guest interaction. Responsibilities include managing floor operations, staff training, and ensuring exceptional guest experiences. This role offers the opportunity to contribute to a lively dining atmosphere and enhance operational excellence at the restaurant.

Qualifications

• 3-5+ years of supervisory/management experience in a fine-dining or luxury hospitality environment.
• Strong knowledge of upscale service protocols, wine and spirits, and food pairings.
• Leadership skills with a focus on team development and retention.
• Exceptional communication and interpersonal skills.
• Familiarity with POS and reservation systems.

Responsibilities

• Set and maintain impeccable fine-dining service standards.
• Greet, connect with, and anticipate the needs of every guest.
• Oversee pacing, table flow, and overall dining rhythm.
• Resolve guest concerns with professionalism and care.
• Recruit, train, and mentor servers, hosts, bartenders, and support staff.
• Manage floor operations to ensure efficiency and consistency.
• Coordinate closely with kitchen leadership on timing and service detail.

Skills

Guest Experience & Service Excellence

Team Leadership & Staff Development

Fine Dining Service Standards

Reservation & Floor Management

Wine Knowledge & Beverage Pairing

Tools

POS systems

Reservation systems

Job description

A vibrant Tex-Mex restaurant is seeking an experienced FOH Manager to lead guest service and team development in Lake Charles, LA. The ideal candidate will have 3-5+ years in luxury hospitality, excelling in fine-dining service standards and guest interaction. Responsibilities include managing floor operations, staff training, and ensuring exceptional guest experiences. This role offers the opportunity to contribute to a lively dining atmosphere and enhance operational excellence at the restaurant.