FOH Manager

Talently; Lake Charles (LA); On-site; USD 50,000 - 70,000; Full time

Job summary

A vibrant Tex-Mex restaurant is seeking an experienced FOH Manager to lead guest service and team development in Lake Charles, LA. The ideal candidate will have 3-5+ years in luxury hospitality, excelling in fine-dining service standards and guest interaction. Responsibilities include managing floor operations, staff training, and ensuring exceptional guest experiences. This role offers the opportunity to contribute to a lively dining atmosphere and enhance operational excellence at the restaurant.

Qualifications

• 3-5+ years of supervisory/management experience in a fine-dining or luxury hospitality environment.
• Strong knowledge of upscale service protocols, wine and spirits, and food pairings.
• Leadership skills with a focus on team development and retention.
• Exceptional communication and interpersonal skills.
• Familiarity with POS and reservation systems.

Responsibilities

• Set and maintain impeccable fine-dining service standards.
• Greet, connect with, and anticipate the needs of every guest.
• Oversee pacing, table flow, and overall dining rhythm.
• Resolve guest concerns with professionalism and care.
• Recruit, train, and mentor servers, hosts, bartenders, and support staff.
• Manage floor operations to ensure efficiency and consistency.
• Coordinate closely with kitchen leadership on timing and service detail.

Skills

Guest Experience & Service Excellence

Team Leadership & Staff Development

Fine Dining Service Standards

Reservation & Floor Management

Wine Knowledge & Beverage Pairing

Tools

POS systems

Reservation systems

Job description

Job Title: FOH Manager | Relocate to Lake Charles, LA

Location: Lake Charles, LA

Skills: Guest Experience & Service Excellence, Team Leadership & Staff Development, Fine Dining Service Standards, Reservation & Floor Management, Wine Knowledge & Beverage Pairing

About Company / Opportunity

A high-energy Tex-Mex restaurant and bar located within a premier resort and casino in Lake Charles, Louisiana. It offers a lively, guest-focused dining experience centered around bold flavors, signature margaritas, and a vibrant social atmosphere. Operating in a high-volume environment, the concept attracts both tourists and locals, blending approachable cuisine with an upbeat, hospitality-driven setting.

Responsibilities

Guest Experience & Service Leadership

• Set and maintain impeccable fine-dining service standards
• Greet, connect with, and anticipate the needs of every guest
• Oversee pacing, table flow, and overall dining rhythm
• Resolve guest concerns with professionalism and care

Team Development & Supervision

• Recruit, train, and mentor servers, hosts, bartenders, and support staff
• Conduct ongoing training on hospitality, menu knowledge, wine pairing, and service technique
• Lead pre-shift briefings and feedback sessions
• Set expectations for professionalism, attire, and guest interaction

Operational Excellence

• Manage floor operations to ensure efficiency and consistency
• Coordinate closely with kitchen leadership on timing, special requests, and service detail
• Oversee reservation management, seating, and special occasions
• Ensure compliance with safety, sanitation, and alcohol service standards
• Assist with scheduling to align service needs and labor goals
• Monitor and control front-of-house inventory
• Lead upselling initiatives and service enhancements that support revenue objectives
• Maintain daily service reports and support performance analytics

Must-Have Skills

• 3–5+ years of supervisory/management experience in a fine-dining or luxury hospitality environment
• Strong knowledge of upscale service protocols, wine and spirits, and food pairings
• Leadership skills with a focus on team development and retention
• Exceptional communication and interpersonal skills
• Familiarity with POS and reservation systems

Nice to Have Skills

• Wine or hospitality certification (WSET, CMS, sommelier training)
• Previous experience in steakhouse or high-end restaurant management
• Experience with service quality metrics and guest satisfaction systems