Fine Dining Floor Manager – Lead Service & Guest Experience

Estiatorio Milos; New York (NY); In loco; USD 80.000 - 95.000; Tempo pieno

Descrizione del lavoro

Estiatorio Milos in New York City seeks an experienced Floor Manager to oversee daily dining room operations, lead front‑of‑house teams, and ensure exceptional guest service in a high‑end environment.

You will manage staff, reservations, and service standards while maintaining Milos’ hospitality philosophy and coordinating with culinary and events teams. A strong leader with polished presentation is essential.

Competenze

• 2+ years of experience in a management role within a high‑end or fine dining restaurant.
• Bachelor’s degree in hospitality management or related field preferred.
• Proven leadership and interpersonal skills.
• Excellent communication and organizational abilities.

Mansioni

• Champion and uphold the Milos service philosophy, ensuring standards and procedures are executed with excellence and consistency.
• Lead by example with a visible floor presence to deliver exceptional guest experiences.
• Direct and oversee setup, service, and breakdown of the dining area.
• Oversee dining room readiness and ensure cleanliness, organization, and service readiness.
• Monitor dining room ambiance including lighting, music, and temperature.
• Cultivate guest relationships and deliver a personalized experience.
• Oversee reservations, seating arrangements, and special requests.
• Lead service recovery and resolve guest concerns promptly with management follow‑up.
• Provide leadership to front‑of‑house teams and participate in onboarding and training.
• Lead pre‑shift meetings to communicate specials, VIPs and expectations.
• Ensure adherence to Milos ethos, philosophy and service standards.
• Monitor table turnover and coordination between kitchen and dining room.
• Provide hands‑on support during peak times.

Conoscenze

Leadership

Guest service

Communication

Staff coaching

POS systems

Formazione

Bachelor's degree in hospitality management

Strumenti

Restaurant management software

POS systems

Descrizione del lavoro

Estiatorio Milos in New York City seeks an experienced Floor Manager to oversee daily dining room operations, lead front‑of‑house teams, and ensure exceptional guest service in a high‑end environment.

You will manage staff, reservations, and service standards while maintaining Milos’ hospitality philosophy and coordinating with culinary and events teams. A strong leader with polished presentation is essential.