FINE DINING F&B ASSISTANT SHIFT MANAGER

Hollywood Casino Columbus; Columbus (OH); On-site; USD 42,000 - 52,000; Full time

Job summary

Hollywood Casino Columbus is hiring a Food & Beverage Supervisor to lead daily operations on the floor, supervise team members, and ensure guest satisfaction with high service standards.

The role supports scheduling, training, and enforcing beverage and dining service guidelines, while monitoring performance, costs, and adherence to safety regulations. Applicants should have strong communication skills and a relevant hospitality background.

Qualifications

• High school diploma or GED required; bachelor’s degree preferred.
• One–two years beverage/food service experience preferred.
• One year supervisory/lead experience preferred.
• Prior gaming or regulated environment experience preferred.

Responsibilities

• Provide daily guidance and on-shift supervision to food and beverage team members.
• Monitor performance, productivity, and profitability; take corrective action as needed.
• Assist with scheduling coordination and staffing coverage.
• Promote and enforce exceptional guest service standards.
• Maintain menus and track inventories, usage, and par levels.
• Ensure adherence to quality standards, health regulations, and safety requirements.
• Support budgets, cost controls, and departmental procedures.
• Assist management with administrative tasks, reporting, and projects.
• Ensure compliance with regulatory requirements and report issues to leadership.
• Maintain confidentiality of department, employee, and company information.
• Manage workflow during shifts; coach and provide real-time feedback.
• Perform any additional job-related duties as assigned.

Skills

Guest service

Interpersonal skills

Communication skills

Team supervision

Training team

Microsoft Office

Education

High School Diploma / GED

Bachelor’s degree preferred

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits- such as day-one medical coverage, 401(k) matching, and annual performance bonus may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

• Provides daily guidance and on-shift supervision to food and beverage team members, ensuring service, quality, and operational standards are consistently met.
• Supports departmental operational goals by monitoring performance, productivity, and profitability and taking corrective action as needed.
• Assists with scheduling coordination and staffing coverage to balance labor efficiency with guest satisfaction.
• Actively promotes, demonstrates , and enforces superior guest service standards, addressing service issues promptly and professionally.
• Maintains product menus and assists with tracking inventories, usage, and par levels.
• E nsures adherence to quality assurance standards, health department regulations, and food and beverage safety requirements.
• Supports compliance with departmental budgets, cost controls, and operational procedures.
• Assists management with administrative tasks, reporting, documentation, and special projects as needed.
• Ensures compliance with all regulatory, company, and departmental requirements within the area of responsibility and reports potential issues to leadership.
• Maintains strict confidentiality regarding departmental, employee, and company information.
• Manages workflow during assigned shifts by prioritizing tasks, expediting service , and supporting team members through coaching and real-time feedback.
• Performs any additional job related duties as assigned.

BRING US YOUR BEST.

• Must be at least 21 years of age.
• High School Diploma or GED required .
• Bachelor’s degree preferred , or an equivalent combination of education and relevant food and beverage experience.
• One to two years of beverage, food service, or related experience preferred.
• Minimum of one year of supervisory or lead experience preferred.
• Prior gaming or regulated-environment experience preferred.
• Working knowledge of beverage operations, service standards, and promotional events preferred.
• Ability to train team members and effectively follow and execute training materials and procedures.
• Strong guest service, interpersonal, and communication skills, both verbal and written.
• Proficiency in Microsoft Office applications including Excel, Word, and Outlook.
• Flexibility to work varying shifts including nights, weekends, holidays, and overtime as business needs require.
• Physical ability to perform job duties with or without reasonable accommodation, including standing and walking for extended periods and pushing, pulling, lifting, or carrying up to 25 pounds.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

Equal Opportunity Employer

STARTING SALARY

Salary starting at $47,000