Financing Solutions Specialist

Jobtome; Lancaster (Lancaster County); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

ESPP

Tuition reimbursement

PTO

Sick leave

Paid holidays

Volunteer time off

Job summary

OneMain Financial is seeking Loan Sales Specialists who listen to customers and offer accessible financing options for life’s expenses. The role emphasizes empathetic service, achievement-driven performance, and development opportunities within a dynamic team.

Responsibilities include managing loan cycles, maintaining compliance, and engaging customers via phone, email, chat, and our systems. On-site schedule with weekday hours and occasional extended hours including Saturdays.

Qualifications

• Requires High School Diploma or GED.
• Preferred: Sales, Collections or Customer Service experience.
• Preferred: Spanish bilingual capability.

Responsibilities

• Effectively multitask and adapt to the dynamic demands of the role, ensuring timely and efficient service.
• Exceed customer expectations through ease, empathy and encouragement, delivering results related to individual and branch goals.
• Develop new connections and maintain ones by engaging customers throughout the loan process and life cycle, presenting tailored solutions based on customer needs.
• Manage the life cycle of loans, including collections activities while maintaining compliance with all relevant laws and regulations.
• Engage with customers and other departments through multiple technological channels, including phone, email, chat and our in-house systems.
• Exhibit passion for achievement, bringing an internal drive to succeed and goal oriented attitude.
• Clearly educate and inform customers on optional insurance products, ensuring customers have a thorough understanding of the loans, terms and their options.

Skills

Sales experience

Customer service experience

Spanish bilingual

Education

High School Diploma or GED

Job description

OneMain Financial is seeking Loan Sales Specialists who listen to customers and offer accessible financing options for life’s expenses. The role emphasizes empathetic service, achievement-driven performance, and development opportunities within a dynamic team.

Responsibilities include managing loan cycles, maintaining compliance, and engaging customers via phone, email, chat, and our systems. On-site schedule with weekday hours and occasional extended hours including Saturdays.