Financial Systems Support Specialist

The Office of the Chief Financial Officer (OCFO); Washington (District of Columbia); On-site; USD 74,000 - 119,000; Full time

Job summary

A leading government agency is seeking a Financial ERP Systems Support Specialist to provide user support for their Oracle ERP Cloud financial systems. The role includes troubleshooting, monitoring system issues, and ensuring user compliance with governance policies. Candidates should have a background in financial information systems along with strong customer service skills.

Benefits

Medical benefits

Dental benefits

Retirement plan

Educational assistance

Qualifications

• Three years of work experience with financial information systems.
• Ability to explain technical info clearly, both orally and in writing.

Responsibilities

• Maintain financial systems Help Desk and assist users.
• Develop reports and monitor system issues.
• Provide regular updates on outstanding support tickets.

Skills

User Support

Customer Service

Oracle ERP

Technical Support

Education

Relevant work experience

Tools

Oracle ERP

Job description

The Office of the Chief Financial Officer (OCFO) provided pay range

This range is provided by The Office of the Chief Financial Officer (OCFO). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$74,893.00/yr - $118,558.00/yr

Direct message the job poster from The Office of the Chief Financial Officer (OCFO)

Human Resources Business Partner at the Office of the Chief Financial Officer (OCFO)

Government of the District of Columbia

Office of the Chief Financial Officer (OCFO)

$74,893.00 - $118,558.00

The Office of the Chief Financial Officer (OCFO) whose mission is to enhance the fiscal and financial stability, accountability and integrity of the Government of the District of Columbia is in search of a Financial ERP Systems Support Specialist (Financial Systems Support Specialist). The incumbent is responsible for providing user support and customer service regarding the use of the District’s financial systems and serves as the first line of support for troubleshooting issues.

Duties include, but are not limited to:

• Maintaining the financial systems Help Desk and receives requests for assistance from users of the District’s Oracle ERP Cloud based financial systems.
• Developing and generating system reports and creating test scenarios.
• Ensuring that users are aware of the policies, principles, and practices that govern the usage of the District’s financial systems.
• Monitoring assigned system tables, profiles or account balances to identify issues or concerns with the financial system.
• Providing weekly and monthly status updates of the outstanding tickets.
• Performs other related duties as assigned.

Minimum Qualifications: Three (3) years of relevant work experience performing duties related to overseeing or maintaining the security of a financial information system (e.g. Oracle, SAP, etc.), monitoring system internal controls for security risks, assisting with the development of security policies and procedures, and providing technical support, training, and guidance to system users. Must have the ability to explain technical information in a clear and understandable manner, both orally and in writing.

For initial review, please submit your resume to [e-mail] or to the Office of the Chief Financial Officer, Human Resources Division, located at 1101 4th Street, SW, Suite W220, Washington, DC 20024.

To complete an application or for additional details related to this vacancy, please visit www.cfo.dc.gov and reference announcement number 25-FI-OFOS-0004.

The OCFO offers a competitive salary and benefits package including medical, dental, retirement, and educational assistance.

The Office of the Chief Financial Officer is an EQUAL OPPORTUNITY EMPLOYER

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance, Training, and Information Technology

• Industries

  Government Administration

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