Clinical Support Specialist

Vheda Health; Columbia (MD); Remote; USD 65,000 - 85,000; Full time

Job summary

Vheda Health is hiring a Clinical Support Specialist who will leverage clinical knowledge to support patients through remote outreach. The role requires effective communication, empathy, and a solid understanding of chronic disease management. Candidates will assist vulnerable populations in managing their health through technology, education, and collaborative care approaches.

Benefits

Comprehensive health insurance

401(k)

Unlimited paid time off

11 paid company holidays

Engaging team events

Qualifications

• 1-3 years of experience in a critical care setting.
• Understanding of chronic disease management (e.g., Diabetes, Hypertension).
• Effective remote work capabilities.

Responsibilities

• Contact members regarding out-of-range vital signs.
• Educate members about symptoms and outreach options.
• Collaborate with health coaches and customer service teams.

Skills

Communication

Critical thinking

Compassion

Empathy

Proficiency with technology

Education

Current and active RN license

Job description

Important Notice: Please be aware of recruiting scams — Vheda Health will never ask for sensitive, personal information or payment information during the hiring process. Further, Vheda Health will only contact eligible candidates (who apply for an eligible role) from our domain — vheda.com. All active career postings can be found at www.vheda.com/careers.

About Vheda Health

VhedaHealth is a leader in virtual health engagement, dedicated to improving health equity for underserved populations. With over 10 years of experience and a strong national presence, our turnkey chronic care programs provide simple access to care from anywhere, helping health plans deliver better outcomes for their members.

We’re Hiring a Clinical Support Specialist to Join Our Team!

This full-time position is impactful and directly influences the lives of underserved, vulnerable, and at-risk populations. We seek candidates who leverage their clinical knowledge and critical thinking skills to triage effectively, delegate tasks, identify risks, and close gaps in care. Responsibilities include contacting individuals with out-of-range vital signs or device readings, assessing immediate health needs, reminding them of available resources, and documenting interactions.

As a Remote Clinical Support Specialist, you will receive real-time data through remote patient monitoring devices and be fully supported by our online platform, ensuring high adherence to care plans. This role is fully remote but may require travel to our offices in Columbia, MD, up to four times per year for company events and meetings.

Key Responsibilities

1. Immediate Outreach: Contact members promptly regarding out-of-range vital signs or device readings.
2. Mobile Care Management: Assist members with the use of mobile care management devices.
3. Risk Identification: Communicate with members to identify risks and educate them on device ranges.
4. Health Education: Educate members about symptoms and outreach options, including when to refer to the ER or alternatives.
5. Resource Maximization: Maximize members' access to resources for optimal care.
6. Team Collaboration: Assist health coaches, customer service, and tech support teams, collaborating to support members effectively.

Required Qualifications

1. Current and active RN license.
2. 1-3 years of experience in a critical care setting.
3. Understanding of chronic disease management (e.g., Diabetes, Hypertension, Heart Failure, Asthma, COPD, Weight Management, Behavioral Health).
4. Proficient with technology and web applications.
5. Ability to work effectively remotely, demonstrating strong communication and collaboration skills.
6. Effective communication skills with compassion and empathy.

Additional Preferred Skills

1. Experience in an emergency room setting.
2. Experience working with diverse populations.
3. Understanding of Medicaid and/or Medicare.
4. Experience with telephonic patient outreach.
5. Familiarity with Motivational Interviewing techniques.
6. Experience in care coordination or case management.
7. Experience with HEDIS and NCQA standards.
8. Fluency in Spanish preferred but not required.

Location Preference

While this role is remote, candidates based in Florida, Illinois, and Kentucky will receive priority consideration.

Benefits

• Comprehensive health insurance including medical, dental, vision, LTD, STD, and life insurance
• 401(k)
• Unlimited paid time off
• 11 paid company holidays
• Engaging team events

Equal Opportunity

We provide equal opportunities to all applicants and employees, regardless of sex, gender, age, race, religion, disability, or other protected status. We celebrate diversity and believe that talent, passion, and experience are the key criteria for new team members.