Financial Services Specialist 1 - Remote - Utah

Nordstrom; Sandy (UT); Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking dedicated individuals for a fully remote customer service role. This position offers flexible scheduling and the chance to earn incentives upon successful training completion. You will be responsible for managing inbound inquiries and troubleshooting various customer issues while working in a distraction-free environment. With a comprehensive benefits package and a supportive workplace culture, this opportunity is perfect for those looking to grow in a reputable company known for its legendary customer service.

Benefits

Work from Home Subsidy

Comprehensive Benefits Package

Flexible Scheduling Options

Qualifications

• Minimum of 1 year of customer service experience required.
• Ability to manage high call volumes with accuracy.

Responsibilities

• Handle complex inbound account inquiries and troubleshoot issues.
• Process new account applications and review online transactions.

Skills

Customer Service Experience

Analytical Skills

Problem-Solving

Attention to Detail

Communication Skills

Job description

Employer Industry: Retail

Why consider this job opportunity:
- Eligible to earn incentives upon successful completion of training
- Work from home subsidy of $50/month
- Comprehensive benefits package including Medical/Vision, Dental, Retirement, and Paid Time Away
- Opportunity to work with a reputable employer known for Legendary Customer Service
- Fully remote position with flexible scheduling options

What to Expect (Job Responsibilities):
- Handle complex inbound account inquiries, including escalated customer and store calls
- Troubleshoot online enrollment, password, and sign-on issues for customers
- Enter and review new account applications from various channels
- Process and review register referrals, online transactions, and credit line requests
- Perform additional duties as assigned

What is Required (Qualifications):
- Minimum of 1 year of customer service experience
- Ability to manage a high volume of calls with accuracy and attention to detail
- A quiet, distraction-free, and secure workspace
- Competence in using a computer for the duration of the shift, including wearing a headset
- Strong analytical, problem-solving, and decision-making skills

How to Stand Out (Preferred Qualifications):
- Experience navigating multiple systems simultaneously with dual monitors
- Proven ability to work autonomously with minimal supervision in a virtual environment
- Clear and professional communication skills, both verbally and in writing

#Retail #CustomerService #RemoteWork #CareerOpportunity #Incentives

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."