Financial Services Specialist 1 - Remote - Utah

Nordstrom; Murray (UT); Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player in retail is seeking a Financial Services Specialist to provide exceptional customer service in a fully remote environment. This role involves handling complex inquiries, troubleshooting technical issues, and processing account applications. Ideal candidates will possess strong analytical and communication skills, along with the ability to work independently in a virtual setting. Join a company that values its employees and offers a variety of benefits, including medical, dental, and retirement plans. If you are passionate about delivering legendary customer service, this opportunity is perfect for you.

Benefits

Medical/Vision Insurance

Dental Insurance

Retirement Plan

Paid Time Off

Merchandise Discount

Employee Assistance Program

Qualifications

• 1+ years of experience in customer service is required.
• Ability to work autonomously in a virtual environment with minimal supervision.

Responsibilities

• Handle complex customer inquiries and troubleshoot issues.
• Process account applications and manage customer transactions.

Skills

Customer Service

Technical Troubleshooting

Analytical Skills

Communication Skills

Problem-Solving

Tools

Computer Systems

Job description

Job Description

For over 100 years, Nordstrom has created a reputation of Legendary Customer Service. As a Financial Services Specialist, you will be an Ambassador for Nordstrom, handling phone calls from customers in a virtual environment.

A successful candidate is compassionate, empathetic, enthusiastic, solutions-oriented, and committed to upholding the tradition of Nordstrom’s Legendary Customer Service. Our Financial Services Specialists embrace technology and feel confident and comfortable working autonomously in a virtual environment.

This role is a fully remote, work from home position. Candidate location restrictions apply. Nordstrom is able to offer remote employment of this position in: Insert State.

Hours of Operation: 365 days a year, 5:00am-12am (midnight) PST

Shifts:

• Full-time positions
• Set schedules available at time of offer
• Start time will vary upon business need
• Expect to work at least one weekend day per week
• Schedule flexibility is required and expected, including scheduled overtime during peak periods and holidays.

Orientation: 1 week (Tuesday – Friday)

Training: 10 Weeks (Monday – Friday) Must successfully complete training program.

Pay:

• Eligible to earn incentive once graduated from training.
• Work from home subsidy $50/month.

A day in the life…

• Answer complex inbound account inquiries by applying advanced knowledge of Visa, Retail, Debit, Loyalty Program and Gift Card products, including escalated customer, store and helpline calls.
• Troubleshoot customer inquiries regarding online enrollment, password, sign-on issues and other online related questions.
• Enter and review new account applications from multiple channels: stores, online and/or customers responding to promotional invitations.
• Process and review register referrals, Nordstrom.com transactions, and credit line increase requests and payments.
• Perform other duties as assigned.

You own this if you have…

• 1+ years of experience in customer service.
• The ability to handle a high volume of calls with detail and accuracy while delivering an excellent customer experience.
• A quiet, distraction-free, secure workspace.
• The ability to work your entire shift using a computer while stationed at a desk, wearing a headset, and can turn on the camera when requested by leadership.
• A high level of self-motivation, the ability to work autonomously with minimal supervision in a virtual environment.
• Demonstrated computer experience and technical troubleshooting acumen, as well as the ability to navigate through multiple systems at once with dual monitors.
• The ability to work with integrity and respect confidentiality.
• The ability to independently apply strong analytical, problem-solving and decision-making skills.
• Clear and professional communication skills with customers and co-workers, both verbally and written.
• The ability to work a flexible schedule based on department needs, including nights and weekends.

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away.
• Life Insurance and Disability.
• Merchandise Discount and EAP Resources.

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom conducts background checks and considers qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.

2022 Nordstrom, Inc.

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.