Financial Services Specialist 1 - Remote - Utah

Nordstrom; Farmington (UT); Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player in retail is seeking dedicated customer service representatives to join their remote team. This role offers a supportive and collaborative culture focused on delivering legendary customer service. You will be responsible for handling complex inquiries, processing applications, and ensuring customer satisfaction. With comprehensive benefits, including a work-from-home subsidy and merchandise discounts, this opportunity is perfect for those looking to thrive in a virtual environment while making a difference in customer experiences.

Benefits

Work from home subsidy

Comprehensive medical benefits

Dental insurance

Retirement plan

Paid Time Away

Merchandise discount

Employee Assistance Program

Qualifications

• 1+ years of experience in customer service.
• Ability to manage a high volume of calls with accuracy.

Responsibilities

• Answer complex inbound account inquiries and troubleshoot customer issues.
• Process new account applications and manage transactions.

Skills

Customer Service

Analytical Skills

Problem-Solving

Technical Troubleshooting

Job description

Employer Industry: Retail

Why consider this job opportunity:
- Eligible to earn incentives after completing training
- Work from home subsidy of $50/month
- Comprehensive benefits including Medical/Vision, Dental, Retirement, and Paid Time Away
- Merchandise discount and Employee Assistance Program resources
- Opportunity to work remotely in a fully virtual environment
- Supportive and collaborative culture centered around Legendary Customer Service

What to Expect (Job Responsibilities):
- Answer complex inbound account inquiries and troubleshoot customer issues related to various financial products
- Process new account applications from multiple channels and manage transactions
- Handle escalated customer calls with a focus on delivering excellent service
- Review and process credit line increase requests and payments
- Perform additional duties as assigned by leadership

What is Required (Qualifications):
- 1+ years of experience in customer service
- Ability to manage a high volume of calls with attention to detail and accuracy
- Must have a quiet, distraction-free workspace
- Demonstrated computer experience and technical troubleshooting skills
- Strong analytical, problem-solving, and decision-making abilities

How to Stand Out (Preferred Qualifications):
- Experience navigating multiple systems simultaneously using dual monitors
- Ability to work autonomously with minimal supervision in a virtual environment
- Clear and professional written and verbal communication skills
- Flexibility to work nights and weekends based on department needs

#RetailJobs #CustomerService #RemoteWork #CareerOpportunity #EmployeeBenefits

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