Financial Services Specialist 1 - Remote - Utah

Nordstrom; Orem (UT); Remote; USD 35,000 - 55,000; Full time

Job summary

A forward-thinking company is looking for a dedicated customer service representative to join their fully remote team. This role offers the flexibility to work from home while providing comprehensive benefits, including a monthly work-from-home subsidy and opportunities for career advancement. As part of a supportive work environment, you will handle complex inquiries and ensure customer satisfaction through exceptional service. If you thrive in a dynamic setting and are passionate about helping others, this is the perfect opportunity for you to grow your career with a renowned employer known for its Legendary Customer Service.

Benefits

Monthly work-from-home subsidy

Comprehensive benefits package

Career advancement opportunities

Qualifications

• Minimum of 1 year of experience in customer service.
• Strong technical skills and experience in navigating multiple systems.

Responsibilities

• Handle complex inbound account inquiries related to various products.
• Troubleshoot customer issues related to online enrollment and passwords.

Skills

Customer Service Experience

Attention to Detail

Technical Skills

Verbal Communication

Written Communication

Job description

Employer Industry: Retail and E-commerce

Why consider this job opportunity:
- Eligible to earn incentives after completing training
- Monthly work-from-home subsidy of $50
- Comprehensive benefits package including Medical/Vision, Dental, Retirement, and Paid Time Off
- Opportunity for career advancement within a renowned company known for its Legendary Customer Service
- Fully remote position offering flexibility in work schedules
- Supportive work environment focused on employee well-being and development

What to Expect (Job Responsibilities):
- Handle complex inbound account inquiries related to Visa, Retail, Debit, Loyalty Program, and Gift Card products
- Troubleshoot customer issues related to online enrollment, passwords, and other online inquiries
- Process and review new account applications and transactions from various channels
- Manage credit line increase requests and payments while ensuring accuracy
- Perform additional duties as assigned by leadership

What is Required (Qualifications):
- Minimum of 1 year of experience in customer service
- Ability to manage a high volume of calls with attention to detail and accuracy
- A quiet, distraction-free workspace for remote work
- Strong technical skills and experience in navigating multiple systems simultaneously
- Excellent verbal and written communication skills

How to Stand Out (Preferred Qualifications):
- Experience working in a remote environment
- Strong analytical and problem-solving skills
- Flexibility to work varied shifts, including nights and weekends
- Proven ability to work autonomously with minimal supervision

#RetailJobs #CustomerService #RemoteWork #CareerGrowth #EmployeeBenefits

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