Financial Services Specialist 1 - Remote - Utah

Nordstrom; Salt Lake City (UT); Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player in retail is seeking dedicated individuals for a fully remote customer service role. This position offers flexibility, allowing you to work from the comfort of your home while providing exceptional service to customers. You'll handle complex inquiries, troubleshoot issues, and assist with account management, all within a supportive environment that values excellence in customer service. With comprehensive benefits and the opportunity to earn incentives, this role is perfect for those looking to grow their career in a dynamic and rewarding setting.

Benefits

Work from home subsidy of $50/month

Comprehensive benefits including Medical/Vision, Dental

Retirement plan

Paid Time Away

Merchandise discount

Employee Assistance Program (EAP)

Qualifications

• 1+ years of customer service experience required.
• Strong computer skills and ability to navigate multiple systems.

Responsibilities

• Answer complex inbound account inquiries using advanced knowledge.
• Troubleshoot customer inquiries regarding online enrollment and accounts.

Skills

Customer Service

Technical Troubleshooting

Communication Skills

Analytical Skills

Tools

Dual Monitors

Job description

Employer Industry: Retail

Why consider this job opportunity:
- Eligible to earn incentives once graduated from training
- Work from home subsidy of $50/month
- Comprehensive benefits including Medical/Vision, Dental, Retirement, and Paid Time Away
- Merchandise discount and Employee Assistance Program (EAP) resources
- Fully remote position offering flexibility in work location
- Opportunity to work in a supportive environment with a focus on customer service excellence

What to Expect (Job Responsibilities):
- Answer complex inbound account inquiries using advanced knowledge of Visa, Retail, Debit, Loyalty Program, and Gift Card products
- Troubleshoot customer inquiries regarding online enrollment, password, sign-on issues, and other online-related questions
- Enter and review new account applications from multiple channels, including stores, online, and promotional invitations
- Process and review register referrals, Nordstrom.com transactions, and credit line increase requests and payments
- Perform other duties as assigned

What is Required (Qualifications):
- Minimum of 1+ years of experience in customer service
- Ability to handle a high volume of calls with detail and accuracy while delivering an excellent customer experience
- A quiet, distraction-free, and secure workspace
- Strong computer experience and technical troubleshooting acumen, with the ability to navigate multiple systems using dual monitors
- Clear and professional communication skills, both verbally and in writing

How to Stand Out (Preferred Qualifications):
- Experience working autonomously with minimal supervision in a virtual environment
- Demonstrated analytical, problem-solving, and decision-making skills
- Flexibility to work nights and weekends based on department needs

#Retail #CustomerService #RemoteWork #CareerOpportunity #EmployeeBenefits

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