Account Services Collections Specialist 1 - Remote - Nevada

Nordstrom; Reno (NV); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading retail company is seeking an Account Services Collections Specialist to manage past due accounts through remote work. The role involves handling customer calls, negotiating payments, and requires strong communication skills. Competitive hourly salary with comprehensive benefits and an opportunity for career growth in a supportive environment.

Benefits

Salary up to $28 per hour

Incentive pay and shift differential pay

Work from home subsidy of $50/month

Comprehensive benefits including medical, dental, vision

Retirement plans

Opportunity for career advancement

Supportive work environment

Qualifications

• Minimum of 6 months customer service experience required.
• Ability to manage high call volumes and detail orientation.
• Licensed as a debt collector by the state of Minnesota preferred.

Responsibilities

• Handle inbound and outbound calls for past due accounts.
• Negotiate payment solutions and encourage future card services usage.
• Adhere to collection guidelines during customer interactions.

Skills

Communication

Analytical thinking

Problem-solving

Attention to detail

Job description

Account Services Collections Specialist 1 - Remote - Nevada

Employer Industry: Retail Customer Service

Why consider this job opportunity:
- Salary up to $28.00 per hour
- Eligible for incentive pay and shift differential pay
- Work from home subsidy of $50/month
- Comprehensive benefits including medical, dental, vision, and retirement plans
- Opportunity for career advancement within a well-established company
- Supportive and collaborative work environment focused on employee well-being

What to Expect (Job Responsibilities):
- Handle inbound and outbound calls to service past due accounts
- Adhere to state and federal collection guidelines during interactions
- Negotiate payment solutions to optimize revenue collection
- Encourage future usage of card services through a consultative approach
- Assist in the card services customer service inbound call center as needed

What is Required (Qualifications):
- Minimum of 6 months of customer service experience
- Ability to be licensed as a debt collector by the state of Minnesota
- Experience in collections or first-party collections is preferred
- Ability to manage a high volume of calls while maintaining attention to detail
- Strong communication skills, both verbal and written

How to Stand Out (Preferred Qualifications):
- Experience in a remote work environment
- Demonstrated ability to handle technical troubleshooting and navigate multiple systems
- High level of self-motivation and ability to work autonomously
- Strong analytical and problem-solving skills

#RetailJobs #CustomerService #RemoteWork #CareerGrowth #EmployeeBenefits

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About the company

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