Account Services Collections Specialist 1 - Remote - Nevada

Nordstrom; Henderson (NV); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company is seeking an Account Services Collections Specialist to join their remote team. This role focuses on managing past due accounts through effective communication and adherence to guidelines. Candidates should possess strong problem-solving skills and a background in customer service, with opportunities for incentive pay and comprehensive benefits.

Benefits

Comprehensive benefits package including medical, dental, and retirement plans

Monthly work-from-home subsidy of $50

Supportive and inclusive work environment

Qualifications

• Minimum of 6 months customer service experience.
• Ability to be licensed as a debt collector in Minnesota.
• Clear and professional communication skills (verbal and written).

Responsibilities

• Handle inbound and outbound calls to service past due accounts.
• Negotiate payment solutions while adhering to collection guidelines.
• Assist customer service team as needed.

Skills

Analytical

Problem-Solving

Decision-Making

Communication

Job description

Account Services Collections Specialist 1 - Remote - Nevada

Employer Industry: Retail Customer Service

Why consider this job opportunity:
- Salary up to $28.00 per hour
- Eligible for incentive pay and shift differential pay
- Monthly work-from-home subsidy of $50
- Comprehensive benefits package including medical, dental, and retirement plans
- Opportunity to work remotely from the comfort of your home
- Supportive and inclusive work environment focused on employee well-being

What to Expect (Job Responsibilities):
- Handle inbound and outbound calls to service past due accounts
- Adhere to state and federal collection guidelines while negotiating payment solutions
- Encourage future card usage through a consultative approach
- Assist the card services customer service team as needed
- Utilize problem-solving skills and a knowledge base to address customer concerns

What is Required (Qualifications):
- Minimum of 6 months customer service experience
- Ability to be licensed as a debt collector in the state of Minnesota
- Experience in collection-related roles preferred
- Strong analytical, problem-solving, and decision-making skills
- Clear and professional communication skills, both verbal and written

How to Stand Out (Preferred Qualifications):
- 6+ months of first-party collections experience
- Demonstrated ability to manage a high volume of calls effectively
- Proficiency in technical troubleshooting and navigating multiple systems
- Experience working in a remote environment with a quiet workspace
- High level of self-motivation and ability to work autonomously

#RetailJobs #CustomerService #RemoteWork #CareerOpportunity #EmployeeBenefits

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

About the company

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at [e-mail] or 407-000-0000.

Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.

An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report . NYC applicants may request an alternative process or accommodation at [e-mail] or 407-000-0000.