Financial Services Representative

Northwell Health; Bay Shore (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

Northwell Health is seeking a Financial Counselor to advise admitted patients on financial responsibilities and assist with insurance verification and payment collection. The role includes interviewing patients, assessing financial eligibility, and guiding them through FAU processes to resolve balances.

The position requires a high school diploma and 1–3 years of relevant experience, with duties that include documenting payments, establishing payment plans, and following up on collections.

Qualifications

• High School Diploma or equivalent required.
• 1-3 years of relevant experience, required.

Responsibilities

• Interviews patients to obtain necessary financial and insurance information.
• Verifies patients' insurance and collects additional insurance such as No Fault and Workers' Compensation.
• Performs financial assessment of patients; refers potential Medicaid cases to Medicaid Investigator.
• Gathers documentation and assists in the FAU (Financial Assistance Program) application process.
• Assists patients and families in resolving hospital bills; counsels patients on payment responsibility.
• Establishes patients’ pro-rated financial obligations and sets up payment arrangements/contracts.
• Follows up on scheduled payments via mail and telephone.
• Processes applications for Section 1011, where applicable.
• Maintains daily work log of payments collected.
• Performs related duties as required.

Skills

Communication

Customer service

Financial counseling

Education

High School Diploma

1-3 years relevant experience

Job description

Advises and counsels admitted patients of financial responsibility and self-payments. Processes payments, issues patient receipts, and maintains collection log.

*Additional Salary Detail

The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).

Job Responsibility

• Interviews patients to obtain necessary financial and insurance information.
• Verifies patients insurance and collects additional insurance such as No Fault and Workers Compensation.
• Performs financial assessment of patients; refers potential Medicaid cases to Medicaid Investigator.
• Gathers documentation and assists in the completion of the Financial Assistance Program (FAU) application process.
• Assists patients and/or families in resolving hospital bills; advises and counsels patients of their payment responsibility due to the hospital.
• Establishes patients’ pro-rated financial obligations and sets-up payment arrangements/contracts.
• Follows up on scheduled payments via mail and telephone.
• Processes applications for Section 1011, where applicable.
• Maintains daily work log of payments collected.
• Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.

Job Qualification

• High School Diploma or equivalent required.
• 1-3 years of relevant experience, required.