Financial Counselor

Shorewood Behavioral Health; Madison (WI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) with company match

Generous paid time off

Professional development & leadership註

Job summary

Shorewood Behavioral Health is seeking a Patient Financial Counselor to provide on-site financial counseling, insurance verification, and billing support. This full-time role operates Monday through Friday with full benefits and a competitive compensation package, including an annual performance-based bonus opportunity.

The position focuses on auditing admission packets, verifying insurance benefits, collecting out-of-pocket costs, and assisting patients with financial disclosures and payment

Qualifications

• High school diploma or equivalent required.
• Three or more years' experience in related field.
• Extensive knowledge and understanding of Commercial Insurance and Medicare/Medicaid required.

Responsibilities

• Audit admission packets and verify benefits along with patient demographics in the patient accounting system.
• Provide financial counseling to patients/guarantors and collect out-of-pocket costs (deductibles, copays, etc.).
• Complete financial disclosure paperwork for patients requesting assistance including verifying income and expenses.
• Prepare adjustment forms for charity or administrative adjustments for approval.
• Prepare promissory notes for payment arrangements.
• Maintain upfront collection, charity, and admin adjustment logs and review weekly with leadership.
• Analyze data to determine appropriate actions to improve collections.

Skills

Financial counseling

Insurance verification

Billing knowledge

Education

High school diploma or equivalent

3+ years experience in related field

Tools

Billing software

Patient accounting system

Job description

Why Join

Competitive compensation with industry leading annual performance-based bonus opportunity

Patient Financial Counselor- on site

Full time

Monday - Friday

Fully benefited

Why Join

Competitive compensation with industry leading annual performance-based bonus opportunity

• Comprehensive benefits including medical, dental, and vision insurance
• 401(k) with company match to support your financial future
• Generous paid time off for vacation, sick days, and holidays
• Professional development & leadership training to sharpen your skills

Purpose Statement

Responsible for accurate, timely and complete documentation regarding insurance verification, billing and collections.

Essential Functions

• Responsible for auditing the admission packets and for the verification of benefits along with all patient demographic information in the patient accounting system.
• Financial counseling of patients and/or guarantors and collecting any out of pocket (deductibles, copays, exhausted days, etc). Provide information to the patient and/or guarantors regarding their benefits and financial obligations.
• Complete financial disclosure paperwork for patients that request assistance including verifying income and expenses.
• Complete adjustment forms for any charity or administrative adjustments for approval.
• Complete promissory notes for patients that request payment arrangements.
• Update daily the upfront collection log, charity log, and admin adjustment log. Review with BOD on a weekly basis.
• Gather and interpret data from system and understands appropriate course of action to take and initiates time-sensitive and strategic steps resulting in payment.

Other Functions

• Perform other functions and tasks as assigned.

Education/Experience/Skill Requirements

• High school diploma or equivalent required.
• Three or more years' experience in related field required.
• Extensive knowledge and understanding of Commercial Insurance and Medicare/Medicaid required.

Licenses/Designations/Certifications

• Not applicable

Additional Regulatory Requirements

While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, changes in workload, rush jobs or technological developments) dictate.

We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws.

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