PATIENT FINANCIAL SERVICES REPRESENTATIVE

Mahnomen Health Center; Minnesota; On-site; USD 38,000 - 56,000; Full time

Job summary

Mahnomen Health Center is seeking a dedicated Patient Financial Services Representative to support patients through their billing journey. You will help with questions, review insurance coverage, and guide patients through payment options to ensure clear, accurate statements.

This role emphasizes exceptional customer service, confidentiality, and compliance with healthcare billing regulations. Join a collaborative team that values accuracy, efficiency, and compassionate care for our patients.

Qualifications

• High school diploma or equivalent; additional education in healthcare administration or finance is a plus.
• Prior experience in patient financial services, medical billing, or related healthcare roles.
• Strong knowledge of insurance processes, billing procedures, and healthcare regulations.
• Excellent communication and interpersonal skills.
• Ability to handle sensitive information with confidentiality and professionalism.
• Detail-oriented with strong organizational skills.
• Proficiency in billing software and Microsoft Office Suite.

Responsibilities

• Assist patients with billing inquiries, payment options, and insurance questions
• Verify patient insurance coverage and eligibility
• Collect payments and process financial transactions accurately
• Explain billing statements and resolve billing discrepanciesCollaborate with insurance companies and healthcare providers to facilitate claims processing
• Maintain accurate and confidential patient financial records
• Follow up on outstanding accounts and implement collection procedures when necessary
• Educate patients on financial policies and available assistance programs

Skills

Communication skills

Interpersonal skills

Attention to detail

Confidentiality

Billing software

Microsoft Office

Education

High school diploma or equivalent

Healthcare administration or finance education (plus)

Tools

Billing software

Microsoft Office Suite

Job description

Description

Patient Financial Services Representative

We are seeking a dedicated and detail-oriented Patient Financial Services Representative to join our healthcare team.

This role offers an excellent opportunity to support patients through their financial journey, ensuring clarity and efficiency in billing and payment processes.

If you are passionate about providing exceptional customer service and have a strong understanding of healthcare billing.

Key Responsibilities:

• Assist patients with billing inquiries, payment options, and insurance questions
• Verify patient insurance coverage and eligibility
• Collect payments and process financial transactions accurately
• Explain billing statements and resolve billing discrepanciesCollaborate with insurance companies and healthcare providers to facilitate claims processing
• Maintain accurate and confidential patient financial records
• Follow up on outstanding accounts and implement collection procedures when necessary
• Educate patients on financial policies and available assistance programs

Skills and Qualifications:

• High school diploma or equivalent; additional education in healthcare administration or finance is a plus
• Prior experience in patient financial services, medical billing, or related healthcare roles
• Strong knowledge of insurance processes, billing procedures, and healthcare regulations
• Excellent communication and interpersonal skills
• Ability to handle sensitive information with confidentiality and professionalism
• Detail-oriented with strong organizational skills
• Proficiency in billing software and Microsoft Office Suite

Join our team and be part of a supportive environment committed to delivering compassionate care and financial clarity. We value growth, teamwork, and continuous improvement, offering opportunities for professional development and a rewarding career in healthcare administration.